Top Talent like Sheyla are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Sheyla Alvarez

Operations Manager
Product Manager
NJ, US
Top Earner
Cross-functional collaboration
Documentation
User-Centered Design
Process Improvement
Resume Writing
Resume Design
Instructional Design
G-Suite
User Flows
Available for hire fromNegotiable
Contracts
Expert in streamlining processes and creating high-quality documentation, driving efficiency and supporting business growth.
I'm a skilled documentation specialist, streamlining processes and boosting team efficiency across industries. With a knack for transforming workflows, I freelance to deliver top-notch solutions. Passionate about innovation and always ready to tackle new challenges, I thrive on driving business success. Outside of work, my fave past times are discovering cute coffee shops and pinning on Pinterest.

Projects

Process Manual Template

This project employs technical writing, process analysis, and information design to create standardized procedures for day to day process activities and edge cases. Upon completion procedures like this example will be used as a resource for current backup employees and new employees as the company continues to grow. Business continuity planning is essential in all businesses to uphold not only operational excellence but also provide a great experience for both end users and employees. Please note the SOP sample is a basic outline. Comprehensive, detailed versions tailored to specific operational needs are available upon request.See More

Work History

F

Senior Corporate Documentation Specialist IV

FacebookPart-time EmployeeOutcome: created global process documentation and work flows in preparation for audit and outsourcing projects. • Streamlined onboarding process to increase the confidence of new contingent workers, cross-functional teams, and vendors. • Established the Treasury department's DTPs and workflows, collaborated with global process owners. • POC for Treasury Support, Global Ops, and Business Analytics teams, collecting feedback to prioritize business continuity planning and improvements. • Provided expert guidance and training to the Treasury team, facilitating change initiatives and ensuring successful adoption of standardized documentation. • Implemented an organized framework for finalizing documentation, ensuring timely completion of DTPs and workflows.
N

Documentation Consultant

NovartisPart-time EmployeeJan 2022 - Jan 2024 • 2 yrs 1 moOutcome: created and revised SOPs, WIs, WPDs, and user guides for Customer Service, Performance Monitoring, and Supply Chain teams within Radioligand (radiation) Product and Gene Therapy Product departments. • Played a key role in new product launches, coordinating with Customer Support, Quality Monitoring, and Product teams to promote understanding of updates. • Created 44 WPDs, SOPs, and forms utilized for internal and external stakeholder guidance for new releases or products. • Spearheaded the documentation ground work for both departments, empowering them to enhance their operations. • Engaged with stakeholders to gather requirements, managed change initiatives and critical issues, and ensured successful integration throughout different teams and audiences.
D

Technical Project Consultant

DOW ChemicalPart-time EmployeeJan 2021 - Jan 2022 • 1 yr 1 moOutcome: streamlined process for compliance paperwork submission and data entry into DOW databases from 30 days to 5 days. Maintained change control management through the justification, review, approval, and implementation phases of procedures. • Orchestrated transformation of manufacturing documentation, reducing submission time from 30+ days to 5 days. • Modernized safety procedures, optimizing safety elements and reducing time for monthly compliance procedures. • Led cross-functional teams to standardized procedures and workflows, ensuring efficiency and safety compliance. • Facilitated change control management, ensuring seamless transitions and approvals.
C

Communication Project Coordinator

Comcast BusinessFull-time EmployeeFeb 2016 - Dec 2020 • 4 yrs 11 mosOutcome: wrote chatbot scripts and introduced them to the team. reduced over 85% of 10-minute chats down to 2-3-minutes, resulting in a lower lead time to reach an available chat agent. Developed process maps based on historical business customer complaints, requests, and responses to drive resolution. Gauged customer’s reaction to the implementations to quantify satisfaction. Tracked chat agent performance to close the loop.
V

Assistant Coordinator

Various CompaniesFull-time EmployeeJan 2008 - Jan 2016 • 8 yrs 1 moOutcomes: • Delivered robust training in procurement, customer service, and vendor management, while overseeing bids, contracts, and budget maintenance @ Delancey Medical Services. • Administered website implementation of software and made visual guides for newly subscribed clients @ Member Solutions. • Provided documentation management, data analysis, and audit support to accountants in University Office of Accounts @ West Virginia University.
Reviews
Exceeds Expectations
Exceeds ExpectationsRecommended by clients 1 times.
Exceeds Expectations
Top EarnerHas earned $2.5k+ on Pangea.
Sheyla has received Kudos for:
Reliability (1)

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Education

Capella University

Bachelors Degree, Human Resource Management 2018 - 2020

West Virginia University

Courses Only, Business Admin2010 - 2012

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Expert in streamlining processes and creating high-quality documentation, driving efficiency and supporting business growth.
I'm a skilled documentation specialist, streamlining processes and boosting team efficiency across industries. With a knack for transforming workflows, I freelance to deliver top-notch solutions. Passionate about innovation and always ready to tackle new challenges, I thrive on driving business success. Outside of work, my fave past times are discovering cute coffee shops and pinning on Pinterest.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Sheyla are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Sheyla Alvarez

Operations Manager
Product Manager
NJ, US
Top Earner
Cross-functional collaboration
Documentation
User-Centered Design
Process Improvement
Resume Writing
Resume Design
Instructional Design
G-Suite
User Flows
Available for hire fromNegotiable
Contracts

Projects

Process Manual Template

This project employs technical writing, process analysis, and information design to create standardized procedures for day to day process activities and edge cases. Upon completion procedures like this example will be used as a resource for current backup employees and new employees as the company continues to grow. Business continuity planning is essential in all businesses to uphold not only operational excellence but also provide a great experience for both end users and employees. Please note the SOP sample is a basic outline. Comprehensive, detailed versions tailored to specific operational needs are available upon request.

Work History

F

Senior Corporate Documentation Specialist IV

FacebookPart-time EmployeeOutcome: created global process documentation and work flows in preparation for audit and outsourcing projects. • Streamlined onboarding process to increase the confidence of new contingent workers, cross-functional teams, and vendors. • Established the Treasury department's DTPs and workflows, collaborated with global process owners. • POC for Treasury Support, Global Ops, and Business Analytics teams, collecting feedback to prioritize business continuity planning and improvements. • Provided expert guidance and training to the Treasury team, facilitating change initiatives and ensuring successful adoption of standardized documentation. • Implemented an organized framework for finalizing documentation, ensuring timely completion of DTPs and workflows.
N

Documentation Consultant

NovartisPart-time EmployeeJan 2022 - Jan 2024 • 2 yrs 1 moOutcome: created and revised SOPs, WIs, WPDs, and user guides for Customer Service, Performance Monitoring, and Supply Chain teams within Radioligand (radiation) Product and Gene Therapy Product departments. • Played a key role in new product launches, coordinating with Customer Support, Quality Monitoring, and Product teams to promote understanding of updates. • Created 44 WPDs, SOPs, and forms utilized for internal and external stakeholder guidance for new releases or products. • Spearheaded the documentation ground work for both departments, empowering them to enhance their operations. • Engaged with stakeholders to gather requirements, managed change initiatives and critical issues, and ensured successful integration throughout different teams and audiences.
D

Technical Project Consultant

DOW ChemicalPart-time EmployeeJan 2021 - Jan 2022 • 1 yr 1 moOutcome: streamlined process for compliance paperwork submission and data entry into DOW databases from 30 days to 5 days. Maintained change control management through the justification, review, approval, and implementation phases of procedures. • Orchestrated transformation of manufacturing documentation, reducing submission time from 30+ days to 5 days. • Modernized safety procedures, optimizing safety elements and reducing time for monthly compliance procedures. • Led cross-functional teams to standardized procedures and workflows, ensuring efficiency and safety compliance. • Facilitated change control management, ensuring seamless transitions and approvals.
C

Communication Project Coordinator

Comcast BusinessFull-time EmployeeFeb 2016 - Dec 2020 • 4 yrs 11 mosOutcome: wrote chatbot scripts and introduced them to the team. reduced over 85% of 10-minute chats down to 2-3-minutes, resulting in a lower lead time to reach an available chat agent. Developed process maps based on historical business customer complaints, requests, and responses to drive resolution. Gauged customer’s reaction to the implementations to quantify satisfaction. Tracked chat agent performance to close the loop.
V

Assistant Coordinator

Various CompaniesFull-time EmployeeJan 2008 - Jan 2016 • 8 yrs 1 moOutcomes: • Delivered robust training in procurement, customer service, and vendor management, while overseeing bids, contracts, and budget maintenance @ Delancey Medical Services. • Administered website implementation of software and made visual guides for newly subscribed clients @ Member Solutions. • Provided documentation management, data analysis, and audit support to accountants in University Office of Accounts @ West Virginia University.
Reviews
Exceeds Expectations
Exceeds ExpectationsRecommended by clients 1 times.
Exceeds Expectations
Top EarnerHas earned $2.5k+ on Pangea.
Sheyla has received Kudos for:
Reliability (1)

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Education

Capella University

Bachelors Degree, Human Resource Management 2018 - 2020

West Virginia University

Courses Only, Business Admin2010 - 2012

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.