Top Talent like Takwan are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Takwan Hargrove

Community Manager •
Available for hire fromNegotiable
Contracts
Experienced Community Manager and Customer Experience Professional
I am an experienced Community Manager with a demonstrated ability to engage over 18+ million followers across various platforms while maintaining brand guidelines and implementing effective content reposting strategies. I have also proven success as a Customer Experience Associate, driving notable enhancements in response times, ticket resolution, and overall customer satisfaction. Additionally, I am adept in social media marketing, consistently delivering tangible results by generating qualified leads, boosting bookings, and fostering substantial follower growth.

Work History

G

Community Manager

GP Generate, LLC
F

Customer Experience Associate

FANCY SPRINKLESJun 2021 - Oct 2023 • 2 yrs 5 mosImplemented customer experience processes and strategies for e-commerce and retail operations, resulting in improved customer satisfaction. Introduced a live chat feature, reducing average response time by 40%. Achieved impressive results: reduced first response rate by 83%, ticket resolution time by 77%, increased customer satisfaction score by 20%, and boosted revenue by 10%. Monitored social media platforms, email, chat, and conducted surveys, leading to key product improvements and increased customer loyalty. Engaged with and responded to a follower base of 500,000+ on Facebook, Instagram, and TikTok. Managed new product setup and collection launches in Shopify.
W

Social Media Marketer

World Class VacationsMay 2018 - May 2021 • 3 yrs 1 moDeveloped and executed comprehensive social media strategies across platforms, increasing brand awareness and driving customer engagement. Set and achieved clear goals for Facebook and Instagram, resulting in a 216% increase in qualified leads and a 39% boost in bookings. Executed targeted ad campaigns, achieving a 216% increase in qualified leads, 39% boost in bookings, 30% increase in website traffic, and 25% growth in social media followers. Provided detailed reporting on marketing metrics using Google Analytics and Microsoft Excel.
A

Brand Ambassador

AMERICAN EAGLE OUTFITTERS INC.Nov 2013 - Apr 2020 • 6 yrs 6 mosProvided personalized styling advice, increasing upsells and cross-sells. Actively engaged with customers, fostering positive interactions and repeat business. Stayed current on fashion trends, enhancing effective product recommendations. Managed stockroom duties, including inventory organization and restocking. Ensured optimal product availability on the sales floor, enhancing customer experiences.
T

Social Media & Content Intern

The Shark GroupAug 2017 - Apr 2018 • 9 mosDrafted copy for Facebook, Twitter, and Instagram for Daymond John and clients affiliated with Shark Tank on ABC. Engaged with 600,000+ followers on Facebook, Twitter, and Instagram to increase brand influence. Researched and identified key influencers and bloggers for future collaborations. Edited videos for social media using Adobe After Effects and Adobe Premiere Pro.

Education

B

Bloomsburg University of Pennsylvania

Bachelor of Arts - BA, Mass Communication/Media Studies2014 - 2018

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Experienced Community Manager and Customer Experience Professional
I am an experienced Community Manager with a demonstrated ability to engage over 18+ million followers across various platforms while maintaining brand guidelines and implementing effective content reposting strategies. I have also proven success as a Customer Experience Associate, driving notable enhancements in response times, ticket resolution, and overall customer satisfaction. Additionally, I am adept in social media marketing, consistently delivering tangible results by generating qualified leads, boosting bookings, and fostering substantial follower growth.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Takwan are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Takwan Hargrove

Community Manager •
Available for hire fromNegotiable
Contracts

Work History

G

Community Manager

GP Generate, LLC
F

Customer Experience Associate

FANCY SPRINKLESJun 2021 - Oct 2023 • 2 yrs 5 mosImplemented customer experience processes and strategies for e-commerce and retail operations, resulting in improved customer satisfaction. Introduced a live chat feature, reducing average response time by 40%. Achieved impressive results: reduced first response rate by 83%, ticket resolution time by 77%, increased customer satisfaction score by 20%, and boosted revenue by 10%. Monitored social media platforms, email, chat, and conducted surveys, leading to key product improvements and increased customer loyalty. Engaged with and responded to a follower base of 500,000+ on Facebook, Instagram, and TikTok. Managed new product setup and collection launches in Shopify.
W

Social Media Marketer

World Class VacationsMay 2018 - May 2021 • 3 yrs 1 moDeveloped and executed comprehensive social media strategies across platforms, increasing brand awareness and driving customer engagement. Set and achieved clear goals for Facebook and Instagram, resulting in a 216% increase in qualified leads and a 39% boost in bookings. Executed targeted ad campaigns, achieving a 216% increase in qualified leads, 39% boost in bookings, 30% increase in website traffic, and 25% growth in social media followers. Provided detailed reporting on marketing metrics using Google Analytics and Microsoft Excel.
A

Brand Ambassador

AMERICAN EAGLE OUTFITTERS INC.Nov 2013 - Apr 2020 • 6 yrs 6 mosProvided personalized styling advice, increasing upsells and cross-sells. Actively engaged with customers, fostering positive interactions and repeat business. Stayed current on fashion trends, enhancing effective product recommendations. Managed stockroom duties, including inventory organization and restocking. Ensured optimal product availability on the sales floor, enhancing customer experiences.
T

Social Media & Content Intern

The Shark GroupAug 2017 - Apr 2018 • 9 mosDrafted copy for Facebook, Twitter, and Instagram for Daymond John and clients affiliated with Shark Tank on ABC. Engaged with 600,000+ followers on Facebook, Twitter, and Instagram to increase brand influence. Researched and identified key influencers and bloggers for future collaborations. Edited videos for social media using Adobe After Effects and Adobe Premiere Pro.

Education

B

Bloomsburg University of Pennsylvania

Bachelor of Arts - BA, Mass Communication/Media Studies2014 - 2018

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.