Top Talent like Wendy are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Wendy Mwende

Customer Success Manager • Project Manager • Operations Manager • Nairobi, Nairobi County, KE
Customer Experience
Administrative Support
Virtual Assistant
Administrative Assistance
Email Support
Customer Relationship Management
Customer Service
Available for hire fromNegotiable
Full-Time Roles
Contracts
Experienced Customer Service Professional with a Passion for Resolving Challenges and Delighting Customers.
Hello, my name is Wendy, and I am a seasoned customer service professional with over 2 years of experience in the industry. Throughout my career, I have developed a strong passion for providing exceptional service and building positive relationships with customers. I possess excellent communication skills, both verbal and written, which enable me to effectively interact with customers from diverse backgrounds and resolve any inquiries or issues they may have. I am known for my calm and patient demeanor, as well as my ability to adapt to various situations and find solutions quickly. I am driven by a strong sense of empathy and genuinely enjoy assisting customers in any way I can.

Work History

T

Brand Ambassador

TrueblaqSep 2018 - Jun 2021 • 2 yrs 10 mos. Increased customer satisfaction ratings by effectively addressing and resolving customer complaints and issues in a timely manner. • Established strong relationships with key clients, ensuring a personalized and reliable customer experience. • Grew brand awareness in the community by 30% in 6 months through successful promotional events.
S

Customer Care (Internship)

SafaricomSep 2022 - Mar 2023 • 7 mos. Cut back on complaints by 40% by initiating a new call script to meet customers’ most urgent needs. • Utilized CRM tools to manage customer interactions and analyze data to improve customer experience. • Assisted customers with complex queries and effectively resolve customer complaints, resulting in a 90% customer satisfaction rate.
F

Virtual Assistant

Freelance• Increased sales conversion rate by 15% through implementing effective product descriptions and optimizing website layout. • Increased website traffic by 30% through implementing search engine optimization techniques and targeted digital marketing campaigns. • Improved customer satisfaction rating by 20% by addressing customer concerns promptly and effectively through chat support and email.

Education

E

Egerton University

Bachelor's Degree, BusinessSep 2018 - Jun 2022

Similar Pangeans

A

Agnes Nyambura.

Experienced Customer Support Specialist | CRM Expert with success in resolving customers concerns and inquiries as well as maintaining satisfaction.
Customer Success • 6 years of exp. • New York, NY, US

Bonface Wairimu

Forget passion... Consider a passion-centered approach towards handling your user-focused business needs.
Copywriting • Social Media Marketing • Business Intelligence • 8 years of exp. • Nairobi, Nairobi County, KE

Rahab Wanjiku

From Customer Service Excellence to Virtual Assistance Excellence: Your Multi-Talented Solution Provider
Operations Management • Customer Success • Recruitment • 7 years of exp. • Nairobi, Nairobi County, KE

Walter Simiyu

Virtual Assistant | Administrative Specialist
Operations Management • 5 years of exp. • New York, NY, US

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Experienced Customer Service Professional with a Passion for Resolving Challenges and Delighting Customers.
Hello, my name is Wendy, and I am a seasoned customer service professional with over 2 years of experience in the industry. Throughout my career, I have developed a strong passion for providing exceptional service and building positive relationships with customers. I possess excellent communication skills, both verbal and written, which enable me to effectively interact with customers from diverse backgrounds and resolve any inquiries or issues they may have. I am known for my calm and patient demeanor, as well as my ability to adapt to various situations and find solutions quickly. I am driven by a strong sense of empathy and genuinely enjoy assisting customers in any way I can.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

A

Agnes Nyambura.

Experienced Customer Support Specialist | CRM Expert with success in resolving customers concerns and inquiries as well as maintaining satisfaction.
Customer Success • 6 years of exp. • New York, NY, US

Bonface Wairimu

Forget passion... Consider a passion-centered approach towards handling your user-focused business needs.
Copywriting • Social Media Marketing • Business Intelligence • 8 years of exp. • Nairobi, Nairobi County, KE

Rahab Wanjiku

From Customer Service Excellence to Virtual Assistance Excellence: Your Multi-Talented Solution Provider
Operations Management • Customer Success • Recruitment • 7 years of exp. • Nairobi, Nairobi County, KE

Walter Simiyu

Virtual Assistant | Administrative Specialist
Operations Management • 5 years of exp. • New York, NY, US

Top Talent like Wendy are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Wendy Mwende

Customer Success Manager • Project Manager • Operations Manager • Nairobi, Nairobi County, KE
Customer Experience
Administrative Support
Virtual Assistant
Administrative Assistance
Email Support
Customer Relationship Management
Customer Service
Available for hire fromNegotiable
Full-Time Roles
Contracts

Work History

T

Brand Ambassador

TrueblaqSep 2018 - Jun 2021 • 2 yrs 10 mos. Increased customer satisfaction ratings by effectively addressing and resolving customer complaints and issues in a timely manner. • Established strong relationships with key clients, ensuring a personalized and reliable customer experience. • Grew brand awareness in the community by 30% in 6 months through successful promotional events.
S

Customer Care (Internship)

SafaricomSep 2022 - Mar 2023 • 7 mos. Cut back on complaints by 40% by initiating a new call script to meet customers’ most urgent needs. • Utilized CRM tools to manage customer interactions and analyze data to improve customer experience. • Assisted customers with complex queries and effectively resolve customer complaints, resulting in a 90% customer satisfaction rate.
F

Virtual Assistant

Freelance• Increased sales conversion rate by 15% through implementing effective product descriptions and optimizing website layout. • Increased website traffic by 30% through implementing search engine optimization techniques and targeted digital marketing campaigns. • Improved customer satisfaction rating by 20% by addressing customer concerns promptly and effectively through chat support and email.

Education

E

Egerton University

Bachelor's Degree, BusinessSep 2018 - Jun 2022

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.