Agnes Nyambura.
Experienced Customer Support Specialist | CRM Expert with success in resolving customers concerns and inquiries as well as maintaining satisfaction.
With a Bachelor's Degree in Development Studies from Jomo Kenyatta University of Agriculture and Technology, I have honed my skills in customer service and sales over several years. As a Customer Support Specialist at Urban Coffee Mixx, I enhanced customer service quality by updating training materials and managing queries, reducing response times by 30% and boosting satisfaction by 22%. I effectively utilized CRM tools like Salesforce and Zoho, and led virtual team meetings to cut project delays by 20%. Previously, as a Sales Associate at Work and Talk Communication, I managed over 120 customer interactions daily, implemented a successful referral program, and improved first call resolution by 10% using Zendesk. I am set to expand my expertise with a Virtual Assistant course at ALX Academy in 2024. My proactive approach and technical proficiency ensure high-quality results and customer satisfaction.
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Forget passion... Consider a passion-centered approach towards handling your user-focused business needs.Talk with a Talent Expert
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Experienced Customer Support Specialist | CRM Expert with success in resolving customers concerns and inquiries as well as maintaining satisfaction.
With a Bachelor's Degree in Development Studies from Jomo Kenyatta University of Agriculture and Technology, I have honed my skills in customer service and sales over several years. As a Customer Support Specialist at Urban Coffee Mixx, I enhanced customer service quality by updating training materials and managing queries, reducing response times by 30% and boosting satisfaction by 22%. I effectively utilized CRM tools like Salesforce and Zoho, and led virtual team meetings to cut project delays by 20%. Previously, as a Sales Associate at Work and Talk Communication, I managed over 120 customer interactions daily, implemented a successful referral program, and improved first call resolution by 10% using Zendesk. I am set to expand my expertise with a Virtual Assistant course at ALX Academy in 2024. My proactive approach and technical proficiency ensure high-quality results and customer satisfaction.
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.
Book a Call
Similar Pangeans
Wendy Mwende
Experienced Customer Service Professional with a Passion for Resolving Challenges and Delighting Customers.Rahab Wanjiku
From Customer Service Excellence to Virtual Assistance Excellence: Your Multi-Talented Solution ProviderJosephine Favour Mark
Customer Support Specialist Skilled In Phone/ Live-chat/ Email SupportBonface Wairimu
Forget passion... Consider a passion-centered approach towards handling your user-focused business needs.Pangea empowers fractional work across the world for marketing and design roles.