Top Talent like Rahab are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Rahab Wanjiku

Operations Manager • Customer Success Manager • Recruitment Specialist • Nairobi, Nairobi County, KE
Communication
Customer Relationship Management
Customer Service
Administrative Assistance
Organization
Time Management
Problem Solving
Salesforce
Data Analysis
Available for hire fromNegotiable
Full-Time Roles
Contracts
From Customer Service Excellence to Virtual Assistance Excellence: Your Multi-Talented Solution Provider
Experienced professional with 7 years in customer service and virtual assistance, adept at seamlessly blending personalized customer care with meticulous administrative support. Skilled in exceeding expectations, building lasting relationships, and optimizing operations. Transitioning seamlessly from Customer Service Representative to Virtual Assistant, leveraging adaptability and tech-savviness to enhance efficiency in a virtual landscape. Unique ability to bridge customer care and virtual assistance, driven by a commitment to excellence and innovation. Ready to collaborate, deliver results, and elevate your ventures to new heights

Projects

Streamlined Administrative Support for Busy Entrepreneurs

Delegate your administrative tasks to a professional virtual assistant, allowing you to focus on growing your business. From email management to scheduling appointments, I'll handle the daily operational tasks that eat up your time. Skills: Administrative Support, Email Management, Calendar Management, Data EntrySee More

Work History

C

Customer Service Representative

ChupaChap LtdAug 2021 - Jul 2023 • 2 yrs1. Surpassed KPIs by managing an average of 100 incoming calls and chats daily, driving a notable 20% enhancement in customer satisfaction scores. 2. Employed advanced problem-solving expertise to efficiently address customer complaints, crafting solutions that aligned with both customer expectations and business objectives. This led to a commendable 15% reduction in complaint escalation incidents. 3. Collaborated seamlessly with cross-functional teams to optimize order fulfillment procedures, resulting in streamlined processes and improved operational efficiency. 4. Spearheaded revenue growth, consistently generating over $80k in monthly revenue. Recognized opportunities for upselling and cross-selling during customer interactions, yielding a remarkable 20% increase in average order value.
C

Customer Service Representative

CakeCity LTDJun 2018 - Feb 2021 • 2 yrs 9 mos1. Meticulously updated customer profiles and tracked order history within the CRM system, ensuring impeccable record-keeping and facilitating tailored, personalized service. 2. Achieved top-tier sales performance across consecutive years, leveraging an in-depth understanding of over 50 products to provide customers with insightful recommendations that aligned precisely with their needs and preferences. 3. Orchestrated seamless collaboration across departments, playing a pivotal role in maintaining superior product quality that resulted in an impressive 95% customer retention rate. 4. Tracked and managed orders meticulously, orchestrating harmonious interactions with delivery partners to ensure punctual deliveries. Swiftly tackled any unforeseen shipping issues to ensure customer satisfaction. 5. Skillfully managed and defused customer complaints with professionalism and timeliness, swiftly transforming challenges into opportunities for resolution and customer satisfaction.
F

Virtual Assistant

FreelanceApr 2016 - Jul 2020 • 4 yrs 4 mos1. Handled data entry, maintained accurate records, and performed regular database updates. 2. Provided customer service support, addressing client inquiries and ensuring a positive experience. 3. Supported various clients with administrative tasks, including email management, appointment scheduling, and data entry. 4. Acted as the primary point of contact for customer inquiries, resolving issues promptly and professionally. 5. Manage and maintain complex calendars, scheduling appointments, and coordinating meetings across different time zones. 6. Perform research tasks, gather relevant information, and create detailed reports for decision-making. 7. Assist in creating and editing documents, presentations, and spreadsheets to support business needs.

Education

M

Moi University

Bachelors of Art , Community Development

Similar Pangeans

Wendy Mwende

Experienced Customer Service Professional with a Passion for Resolving Challenges and Delighting Customers.
Customer Success • Project Management • Operations Management • 2 years of exp. • Nairobi, Nairobi County, KE
A

Agnes Nyambura.

Experienced Customer Support Specialist | CRM Expert with success in resolving customers concerns and inquiries as well as maintaining satisfaction.
Customer Success • 6 years of exp. • New York, NY, US

Earvin Alain Ray Ong

General Virtual Assistant
Customer Success • Field Sales & Marketing • Accounting • 1 years of exp. • Caloocan, NCR, PH

Josephine Favour Mark

Customer Support Specialist Skilled In Phone/ Live-chat/ Email Support
Customer Success • Copywriting • Content Marketing • 3 years of exp. • Abuja, Federal Capital Territory, NG

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
From Customer Service Excellence to Virtual Assistance Excellence: Your Multi-Talented Solution Provider
Experienced professional with 7 years in customer service and virtual assistance, adept at seamlessly blending personalized customer care with meticulous administrative support. Skilled in exceeding expectations, building lasting relationships, and optimizing operations. Transitioning seamlessly from Customer Service Representative to Virtual Assistant, leveraging adaptability and tech-savviness to enhance efficiency in a virtual landscape. Unique ability to bridge customer care and virtual assistance, driven by a commitment to excellence and innovation. Ready to collaborate, deliver results, and elevate your ventures to new heights

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Wendy Mwende

Experienced Customer Service Professional with a Passion for Resolving Challenges and Delighting Customers.
Customer Success • Project Management • Operations Management • 2 years of exp. • Nairobi, Nairobi County, KE
A

Agnes Nyambura.

Experienced Customer Support Specialist | CRM Expert with success in resolving customers concerns and inquiries as well as maintaining satisfaction.
Customer Success • 6 years of exp. • New York, NY, US

Earvin Alain Ray Ong

General Virtual Assistant
Customer Success • Field Sales & Marketing • Accounting • 1 years of exp. • Caloocan, NCR, PH

Josephine Favour Mark

Customer Support Specialist Skilled In Phone/ Live-chat/ Email Support
Customer Success • Copywriting • Content Marketing • 3 years of exp. • Abuja, Federal Capital Territory, NG

Top Talent like Rahab are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Rahab Wanjiku

Operations Manager • Customer Success Manager • Recruitment Specialist • Nairobi, Nairobi County, KE
Communication
Customer Relationship Management
Customer Service
Administrative Assistance
Organization
Time Management
Problem Solving
Salesforce
Data Analysis
Available for hire fromNegotiable
Full-Time Roles
Contracts

Projects

Streamlined Administrative Support for Busy Entrepreneurs

Delegate your administrative tasks to a professional virtual assistant, allowing you to focus on growing your business. From email management to scheduling appointments, I'll handle the daily operational tasks that eat up your time. Skills: Administrative Support, Email Management, Calendar Management, Data Entry

Work History

C

Customer Service Representative

ChupaChap LtdAug 2021 - Jul 2023 • 2 yrs1. Surpassed KPIs by managing an average of 100 incoming calls and chats daily, driving a notable 20% enhancement in customer satisfaction scores. 2. Employed advanced problem-solving expertise to efficiently address customer complaints, crafting solutions that aligned with both customer expectations and business objectives. This led to a commendable 15% reduction in complaint escalation incidents. 3. Collaborated seamlessly with cross-functional teams to optimize order fulfillment procedures, resulting in streamlined processes and improved operational efficiency. 4. Spearheaded revenue growth, consistently generating over $80k in monthly revenue. Recognized opportunities for upselling and cross-selling during customer interactions, yielding a remarkable 20% increase in average order value.
C

Customer Service Representative

CakeCity LTDJun 2018 - Feb 2021 • 2 yrs 9 mos1. Meticulously updated customer profiles and tracked order history within the CRM system, ensuring impeccable record-keeping and facilitating tailored, personalized service. 2. Achieved top-tier sales performance across consecutive years, leveraging an in-depth understanding of over 50 products to provide customers with insightful recommendations that aligned precisely with their needs and preferences. 3. Orchestrated seamless collaboration across departments, playing a pivotal role in maintaining superior product quality that resulted in an impressive 95% customer retention rate. 4. Tracked and managed orders meticulously, orchestrating harmonious interactions with delivery partners to ensure punctual deliveries. Swiftly tackled any unforeseen shipping issues to ensure customer satisfaction. 5. Skillfully managed and defused customer complaints with professionalism and timeliness, swiftly transforming challenges into opportunities for resolution and customer satisfaction.
F

Virtual Assistant

FreelanceApr 2016 - Jul 2020 • 4 yrs 4 mos1. Handled data entry, maintained accurate records, and performed regular database updates. 2. Provided customer service support, addressing client inquiries and ensuring a positive experience. 3. Supported various clients with administrative tasks, including email management, appointment scheduling, and data entry. 4. Acted as the primary point of contact for customer inquiries, resolving issues promptly and professionally. 5. Manage and maintain complex calendars, scheduling appointments, and coordinating meetings across different time zones. 6. Perform research tasks, gather relevant information, and create detailed reports for decision-making. 7. Assist in creating and editing documents, presentations, and spreadsheets to support business needs.

Education

M

Moi University

Bachelors of Art , Community Development

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.