Top Talent like Andres are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Andres Monge

Customer Success Manager • Operations Manager • San José, San José Province, CR
Business Development
Sales Management
Account Management
Available for hire fromNegotiable
Contracts
Director of Customer Success | Account Management | Sales Process
I'm an experienced Customer Success Director and Sales Manager skilled in negotiation, budgeting, business planning, and operations management. I excel in software outsourcing, engineering, and agile methodologies. I have a Bachelor's degree in Mechanical Engineering and a proven track record of exceeding goals and building lasting relationships with clients and teams. I lead by example, set clear expectations, and foster a positive work culture that values collaboration and accountability. Best practices for effective leadership and management include setting measurable goals, delegating tasks based on strengths, promoting continuous learning and improvement, diversity and inclusion, and investing in employee development and training.

Work History

O

Director of Customer Success

OktanaAs Customer Success Director, I lead a team of Account managers and make sure our customers are satisfied and keep on a growth path. The idea is to lead processes and help Oktana keep growing at a fast pace.
F

Director of Customer Success

Fullstack Labs LLCJun 2021 - Mar 2023 • 1 yr 10 mosSkills: Account Management · Key Account Development · Customer Retention · Supervisory Skills · Customer Experience · Oral Communication · Customer Support · Business Requirements · Lead Qualification · Customer Satisfaction · Sales Presentations · Technical Proficiency · Presentation Skills · Business Relationship Management · Key Performance Indicators · Strategy · Business-to-Business (B2B) · Teamwork · Team Leadership · Leadership
B

Account Manager

BairesDevJan 2020 - Jun 2021 • 1 yr 6 mosWe are the fastest growing Technology Solutions company in Latin America. Our applicant pool is the largest in the industry: Over 1.2 million Software Engineers apply to work with us each year, and we hire only the Top 1% IT Talent, creating solid teams of 100% bilingual veteran developers. We provide end to end delivery for companies of all sizes, from startups to some of the biggest companies in the world, including Google, Rolls-Royce, Pinterest, EY, SiriusXM, Motorola & ViacomCBS, and many others. The heart of our work is Software Outsourcing, Testing, and Operational Support, which we provide through fully managed teams that integrate seamlessly into your projects. We are a group led and guided by an Agile mentality. We are a firm founded and run by Developers. We are Powered by Technology and Driven by Talent. Skills: Direct Sales · Engineering · Business Development · Account Management · Key Account Development · Customer Retention · Customer Experience · Oral Communication · Customer Support · Business Requirements · Lead Qualification · Customer Satisfaction · Sales Presentations · Technical Proficiency · Presentation Skills · Business Relationship Management · Key Performance Indicators · Strategy · Business-to-Business (B2B) · Teamwork · Team Leadership · Leadership
G

Territory Manager

Global Water SolutionsJan 2013 - Dec 2019 • 7 yrsManaging, positioning, implementing, budgeting, monitoring, evaluating, and developing 14 countries in Latin America, through distribution and own operations accounts – account or portfolio operation management including Mexico, the Caribbean, Central, and South America. Skills: Direct Sales · Engineering · Business Development · Account Management · Key Account Development · Customer Retention · Oral Communication · Customer Support · Business Requirements · Lead Qualification · Customer Satisfaction · Sales Presentations · Presentation Skills · Business Relationship Management · Strategy · Teamwork · Team Leadership

Education

Universidad de Costa Rica

Bachelors Degree, Mechanical EngineeringMar 2008 - Dec 2014

Similar Pangeans

Milena Donahue

Client Success Manager | Customer Service Manager | Accounts Manager | CRM Management & Multichannel Customer Support, Data Analysis, Process Improvement | Professional Available for Opportunities
Operations Management • 18 years of exp. • New York, NY, US

Panayiota Breanna Goins

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Paul Aqua

Customer-centric customer success manager with a passion with for developing customer journey maps.
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Erika Banks

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Brand Partnership • Project Management • Customer Success • 3 years of exp. • Dayton, OH, US

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Director of Customer Success | Account Management | Sales Process
I'm an experienced Customer Success Director and Sales Manager skilled in negotiation, budgeting, business planning, and operations management. I excel in software outsourcing, engineering, and agile methodologies. I have a Bachelor's degree in Mechanical Engineering and a proven track record of exceeding goals and building lasting relationships with clients and teams. I lead by example, set clear expectations, and foster a positive work culture that values collaboration and accountability. Best practices for effective leadership and management include setting measurable goals, delegating tasks based on strengths, promoting continuous learning and improvement, diversity and inclusion, and investing in employee development and training.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Milena Donahue

Client Success Manager | Customer Service Manager | Accounts Manager | CRM Management & Multichannel Customer Support, Data Analysis, Process Improvement | Professional Available for Opportunities
Operations Management • 18 years of exp. • New York, NY, US

Panayiota Breanna Goins

Customer Success Manager with Expertise in SaaS Solutions
Recruitment • Customer Success • Product Marketing • 5 years of exp. • Cocoa, FL, US

Paul Aqua

Customer-centric customer success manager with a passion with for developing customer journey maps.
Customer Success • Operations Management • 7 years of exp. • Oakland, CA, US

Erika Banks

Project Manager|Customer Success Manager Account Manager |specializing in project success and efficient problem-solving
Brand Partnership • Project Management • Customer Success • 3 years of exp. • Dayton, OH, US

Top Talent like Andres are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Andres Monge

Customer Success Manager • Operations Manager • San José, San José Province, CR
Business Development
Sales Management
Account Management
Available for hire fromNegotiable
Contracts

Work History

O

Director of Customer Success

OktanaAs Customer Success Director, I lead a team of Account managers and make sure our customers are satisfied and keep on a growth path. The idea is to lead processes and help Oktana keep growing at a fast pace.
F

Director of Customer Success

Fullstack Labs LLCJun 2021 - Mar 2023 • 1 yr 10 mosSkills: Account Management · Key Account Development · Customer Retention · Supervisory Skills · Customer Experience · Oral Communication · Customer Support · Business Requirements · Lead Qualification · Customer Satisfaction · Sales Presentations · Technical Proficiency · Presentation Skills · Business Relationship Management · Key Performance Indicators · Strategy · Business-to-Business (B2B) · Teamwork · Team Leadership · Leadership
B

Account Manager

BairesDevJan 2020 - Jun 2021 • 1 yr 6 mosWe are the fastest growing Technology Solutions company in Latin America. Our applicant pool is the largest in the industry: Over 1.2 million Software Engineers apply to work with us each year, and we hire only the Top 1% IT Talent, creating solid teams of 100% bilingual veteran developers. We provide end to end delivery for companies of all sizes, from startups to some of the biggest companies in the world, including Google, Rolls-Royce, Pinterest, EY, SiriusXM, Motorola & ViacomCBS, and many others. The heart of our work is Software Outsourcing, Testing, and Operational Support, which we provide through fully managed teams that integrate seamlessly into your projects. We are a group led and guided by an Agile mentality. We are a firm founded and run by Developers. We are Powered by Technology and Driven by Talent. Skills: Direct Sales · Engineering · Business Development · Account Management · Key Account Development · Customer Retention · Customer Experience · Oral Communication · Customer Support · Business Requirements · Lead Qualification · Customer Satisfaction · Sales Presentations · Technical Proficiency · Presentation Skills · Business Relationship Management · Key Performance Indicators · Strategy · Business-to-Business (B2B) · Teamwork · Team Leadership · Leadership
G

Territory Manager

Global Water SolutionsJan 2013 - Dec 2019 • 7 yrsManaging, positioning, implementing, budgeting, monitoring, evaluating, and developing 14 countries in Latin America, through distribution and own operations accounts – account or portfolio operation management including Mexico, the Caribbean, Central, and South America. Skills: Direct Sales · Engineering · Business Development · Account Management · Key Account Development · Customer Retention · Oral Communication · Customer Support · Business Requirements · Lead Qualification · Customer Satisfaction · Sales Presentations · Presentation Skills · Business Relationship Management · Strategy · Teamwork · Team Leadership

Education

Universidad de Costa Rica

Bachelors Degree, Mechanical EngineeringMar 2008 - Dec 2014

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.