Top Talent like Andy are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Andy Contreras

Customer Success Manager
Open to relocation
Google Analyics
Shopify
Stripe
SQL
React
HTML/CSS
Web Development
Front-End Development
Software Development
Available for hire fromNegotiable
Contracts
Full-Time Roles
Technical Account Manager | Client Success Expert
With a strong foundation in customer success and technical account management, I have cultivated a career focused on enhancing client relationships and optimizing the use of technology solutions. I graduated from the University of California, Merced, in 2017 and have since gained extensive experience in the tech industry. Currently, I serve as a Technical Account Manager at Stripe, where I manage client relationships and support the implementation of payment solutions. Previously, I held a similar role at Attentive and led operations in customer success at Kixie, where I improved retention rates by 20% and streamlined processes to enhance efficiency. My expertise lies in bridging the gap between technical teams and clients, ensuring seamless communication and successful project outcomes.

Work History

S

Technical Account Manager

StripeAs a Technical Account Manager at Stripe, responsible for managing client relationships, providing technical support, and ensuring successful implementation and usage of Stripe's payment solutions.
A

Technical Account Manager

AttentiveMay 2021 - Jun 2022 • 1 yr 2 mosAs a Technical Account Manager at Attentive, responsible for managing client relationships, providing technical support, and ensuring successful implementation and usage of Attentive's solutions.
K

Head of Operations - Customer Success

KixieDec 2020 - May 2021 • 6 mosImproved retention rates by 20% through redesign of customer touch points and new feature rollouts for existing clients. Supervised and directed the hiring and management of customer experience team, with an emphasis on developing their project management and customer success fundamentals. Conducted online training sessions to new clients and led onboarding process to ensure success rate. Generated CSAT, NPS, CES and retention reports to influence renewal business and drive user adoption. Implemented systems and processes to improve efficiency and reduce project costs and durations. Liaised between departments including Sales, Business Development, Engineering, and Marketing to proactively improve the customer experience.
K

Customer Success Manager

KixieJul 2019 - Dec 2020 • 1 yr 6 mosDeveloped, built and nurtured long-term relationships with key management within the customer organizations. Provided critical technical link between customer and Engineering. Managed key accounts totaling 17% of Kixie's monthly revenue. Responsible for increasing product usage, account size and profitability in targeted renewal accounts. Managed the set-up of new accounts for paper sourcing. Researched emerging industry trends, new applications, concepts and techniques to update current training curriculum as appropriate. Actively updated account plans based on changing market, customer conditions, and competitive activity.

Education

U

University of California, Merced

2012 - 2017

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Technical Account Manager | Client Success Expert
With a strong foundation in customer success and technical account management, I have cultivated a career focused on enhancing client relationships and optimizing the use of technology solutions. I graduated from the University of California, Merced, in 2017 and have since gained extensive experience in the tech industry. Currently, I serve as a Technical Account Manager at Stripe, where I manage client relationships and support the implementation of payment solutions. Previously, I held a similar role at Attentive and led operations in customer success at Kixie, where I improved retention rates by 20% and streamlined processes to enhance efficiency. My expertise lies in bridging the gap between technical teams and clients, ensuring seamless communication and successful project outcomes.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Andy are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Andy Contreras

Customer Success Manager
Open to relocation
Google Analyics
Shopify
Stripe
SQL
React
HTML/CSS
Web Development
Front-End Development
Software Development
Available for hire fromNegotiable
Contracts
Full-Time Roles

Work History

S

Technical Account Manager

StripeAs a Technical Account Manager at Stripe, responsible for managing client relationships, providing technical support, and ensuring successful implementation and usage of Stripe's payment solutions.
A

Technical Account Manager

AttentiveMay 2021 - Jun 2022 • 1 yr 2 mosAs a Technical Account Manager at Attentive, responsible for managing client relationships, providing technical support, and ensuring successful implementation and usage of Attentive's solutions.
K

Head of Operations - Customer Success

KixieDec 2020 - May 2021 • 6 mosImproved retention rates by 20% through redesign of customer touch points and new feature rollouts for existing clients. Supervised and directed the hiring and management of customer experience team, with an emphasis on developing their project management and customer success fundamentals. Conducted online training sessions to new clients and led onboarding process to ensure success rate. Generated CSAT, NPS, CES and retention reports to influence renewal business and drive user adoption. Implemented systems and processes to improve efficiency and reduce project costs and durations. Liaised between departments including Sales, Business Development, Engineering, and Marketing to proactively improve the customer experience.
K

Customer Success Manager

KixieJul 2019 - Dec 2020 • 1 yr 6 mosDeveloped, built and nurtured long-term relationships with key management within the customer organizations. Provided critical technical link between customer and Engineering. Managed key accounts totaling 17% of Kixie's monthly revenue. Responsible for increasing product usage, account size and profitability in targeted renewal accounts. Managed the set-up of new accounts for paper sourcing. Researched emerging industry trends, new applications, concepts and techniques to update current training curriculum as appropriate. Actively updated account plans based on changing market, customer conditions, and competitive activity.

Education

U

University of California, Merced

2012 - 2017

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.