Top Talent like Angie are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Angie Capurro

Project Manager •
Business Operations
Project Management
Program Management
Strategic Planning
Data Analysis
Analytics
Pitch Decks
Google Slides
Presentation Design
Graphic Design
Available for hire fromNegotiable
Contracts
Full-Time Roles
Program Management and Customer Success Expert
With a strong foundation in Mass Communication and Media Studies from California State University, Chico, I have built a dynamic career in program management and customer success. Currently serving as an Associate Program Manager at Faire, I spearhead initiatives to enhance operational efficiency and productivity, including the launch of a CSAT & QA program and AI sales solutions. My previous role as a Program Manager at Apartment List involved revamping pricing structures and implementing customer incentive programs, significantly boosting revenue. As an Operations Associate, I streamlined processes to save substantial time and improve lead management. My experience as a Customer Success Manager saw me managing top clients and deploying performance dashboards to enhance engagement. At Flatiron School, I excelled as a Senior Account Executive, optimizing sales processes and reducing onboarding time. My career is marked by a commitment to driving efficiency, fostering client relationships, and implementing strategic improvements.

Work History

F

Associate Program Manager

FaireLed launch of CSAT & QA program. Consulted with Sales and Account Management teams to identify efficiency gaps, conduct trainings, and launch enhanced processes. Piloted AI sales solutions in Highspot to boost productivity and quota attainment. Managed partnerships with Product, Marketing, and GTM stakeholders, assessed and mitigated program risks while deploying internal training and client-facing UI solutions, resulting in a 15% increase in operational efficiency. Collaborated with subject matter experts to address documentation gaps, write support articles, and ensure cross-functional alignment on the accuracy and style of content. Led a strategic overhaul of our internal Learning Management System (LMS) and external Help Center content, implementing a new content management system for ongoing improvements.
A

Program Manager, Pricing & Marketplace

Apartment ListFeb 2022 - Jun 2022 • 5 mosImplemented a customer incentive program and led change management for customer-facing teams. Revamped the pricing structure to align with market trends and customer demand, expanding our Total Addressable Market and boosting annual revenue. Designed a training program for new sales initiatives and product features related to our paid placement offerings.
A

Operations Associate

Apartment ListMar 2021 - Mar 2022 • 1 yr 1 moStreamlined customer onboarding by automating manual data entry tasks, reducing workload by 80 hours per month. Partnered with Salesforce Admin and Sales Enablement teams to enhance the lead management process, resulting in an increase in qualified leads and a reduction in average lead response time.
A

Customer Success Manager

Apartment ListAug 2019 - Mar 2021 • 1 yr 8 mosManaged over 30 top regional clients and established a consistent QBR cadence, increasing retention rates by 10%. Deployed automated client performance dashboards using SQL, providing actionable insights that boosted client engagement by 20% and enhanced overall satisfaction.
F

Senior Account Executive

Flatiron SchoolJun 2018 - Aug 2019 • 1 yr 3 mosProspected, pitched, and closed deals for inbound and outbound leads. Identified bottlenecks in the sales process and created targeted training materials, reducing onboarding time by 40%.

Education

C

California State University, Chico

Bachelor of Arts (BA), Mass Communication/Media Studies2021

Similar Pangeans

tara k

Experienced professional with a strong background in project management, customer/partner success and account management within the software industry.
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How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Program Management and Customer Success Expert
With a strong foundation in Mass Communication and Media Studies from California State University, Chico, I have built a dynamic career in program management and customer success. Currently serving as an Associate Program Manager at Faire, I spearhead initiatives to enhance operational efficiency and productivity, including the launch of a CSAT & QA program and AI sales solutions. My previous role as a Program Manager at Apartment List involved revamping pricing structures and implementing customer incentive programs, significantly boosting revenue. As an Operations Associate, I streamlined processes to save substantial time and improve lead management. My experience as a Customer Success Manager saw me managing top clients and deploying performance dashboards to enhance engagement. At Flatiron School, I excelled as a Senior Account Executive, optimizing sales processes and reducing onboarding time. My career is marked by a commitment to driving efficiency, fostering client relationships, and implementing strategic improvements.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

tara k

Experienced professional with a strong background in project management, customer/partner success and account management within the software industry.
Project Management • Customer Success • 8 years of exp. • Chicago, IL, US

Milena Donahue

Client Success Manager | Customer Service Manager | Accounts Manager | CRM Management & Multichannel Customer Support, Data Analysis, Process Improvement | Professional Available for Opportunities
Operations Management • 18 years of exp. • New York, NY, US

Erika Banks

Project Manager|Customer Success Manager Account Manager |specializing in project success and efficient problem-solving
Brand Partnership • Project Management • Customer Success • 3 years of exp. • Dayton, OH, US

Ashley Zitofsky, PMP

Operations & Project Management | Strategic Leader | Change Management Expert
Project Management • Operations Management • 9 years of exp. • TX, US

Top Talent like Angie are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Angie Capurro

Project Manager •
Business Operations
Project Management
Program Management
Strategic Planning
Data Analysis
Analytics
Pitch Decks
Google Slides
Presentation Design
Graphic Design
Available for hire fromNegotiable
Contracts
Full-Time Roles

Work History

F

Associate Program Manager

FaireLed launch of CSAT & QA program. Consulted with Sales and Account Management teams to identify efficiency gaps, conduct trainings, and launch enhanced processes. Piloted AI sales solutions in Highspot to boost productivity and quota attainment. Managed partnerships with Product, Marketing, and GTM stakeholders, assessed and mitigated program risks while deploying internal training and client-facing UI solutions, resulting in a 15% increase in operational efficiency. Collaborated with subject matter experts to address documentation gaps, write support articles, and ensure cross-functional alignment on the accuracy and style of content. Led a strategic overhaul of our internal Learning Management System (LMS) and external Help Center content, implementing a new content management system for ongoing improvements.
A

Program Manager, Pricing & Marketplace

Apartment ListFeb 2022 - Jun 2022 • 5 mosImplemented a customer incentive program and led change management for customer-facing teams. Revamped the pricing structure to align with market trends and customer demand, expanding our Total Addressable Market and boosting annual revenue. Designed a training program for new sales initiatives and product features related to our paid placement offerings.
A

Operations Associate

Apartment ListMar 2021 - Mar 2022 • 1 yr 1 moStreamlined customer onboarding by automating manual data entry tasks, reducing workload by 80 hours per month. Partnered with Salesforce Admin and Sales Enablement teams to enhance the lead management process, resulting in an increase in qualified leads and a reduction in average lead response time.
A

Customer Success Manager

Apartment ListAug 2019 - Mar 2021 • 1 yr 8 mosManaged over 30 top regional clients and established a consistent QBR cadence, increasing retention rates by 10%. Deployed automated client performance dashboards using SQL, providing actionable insights that boosted client engagement by 20% and enhanced overall satisfaction.
F

Senior Account Executive

Flatiron SchoolJun 2018 - Aug 2019 • 1 yr 3 mosProspected, pitched, and closed deals for inbound and outbound leads. Identified bottlenecks in the sales process and created targeted training materials, reducing onboarding time by 40%.

Education

C

California State University, Chico

Bachelor of Arts (BA), Mass Communication/Media Studies2021

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.