Top Talent like Cheryl are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Cheryl Walsh

Customer Success Manager
Operations Manager
Sales Operations Manager
Dublin, D, IE
Digital Strategy
Consulting
Customer Relationship Management
Training
Account Management
Customer Experience
Available for hire fromNegotiable
Contracts
Customer Success & Retention Expert for SaaS and Recurring Revenue Businesses
Loyalty is Ireland's first retention consultancy, helping global B2B SaaS companies turn customer churn into predictable revenue growth. As the former Head of Customer Success at Expensify, I now work as a fractional CCO and retention consultant, implementing data-driven systems that prevent churn before it happens. I specialise in building predictive retention frameworks for mid-market and enterprise SaaS companies; combining health scoring, usage telemetry, and strategic interventions to rescue at-risk accounts and drive expansion. My approach delivers measurable results in fast, not quarters. Ideal for companies with complex customer bases that need senior CS expertise without the 6-month hiring process.

Projects

FeeGO UK transformation Project

Built the digital touch and low-touch motion, serving 2000+ customers, ensuring the CSMs were transformed into strategic business partners. See More

Work History

L

Principal Consultant

LoyaltyI help SaaS and recurring revenue businesses reduce churn and accelerate revenue growth through sprint-based retention programmes.
E

Head of Customer Success

ExpensifyAug 2023 - Apr 2025 • 1 yr 9 mos
E

Manager, Success & Marketing

ExpensifyJul 2021 - Aug 2023 • 2 yrs 2 mos
E

Manager, Customer Success

ExpensifyNov 2019 - Jul 2021 • 1 yr 9 mos
C

National Account Manager- APAC

Clonakilty Food Co.Nov 2014 - Nov 2019 • 5 yrs 1 mo
D

BDM/ Customer Service Manager

DealBoard Pty LtdOct 2011 - May 2012 • 8 mos
B

BDM & Revenue Manager

Blooms Hotel GroupJul 2010 - May 2011 • 11 mos
C

Sales Associate

CITYBOX ADVERTISING LIMITEDAug 2006 - Jul 2010 • 4 yrsManaged a large portfolio of direct sales in Dublin/Europe

Education

U

University of Adelaide

Postgraduate Degree, Psychology2022 - 2024
U

University College Dublin

Bachelor of Arts - BA, English Literature (British and Commonwealth)2002 - 2006

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Success & Retention Expert for SaaS and Recurring Revenue Businesses
Loyalty is Ireland's first retention consultancy, helping global B2B SaaS companies turn customer churn into predictable revenue growth. As the former Head of Customer Success at Expensify, I now work as a fractional CCO and retention consultant, implementing data-driven systems that prevent churn before it happens. I specialise in building predictive retention frameworks for mid-market and enterprise SaaS companies; combining health scoring, usage telemetry, and strategic interventions to rescue at-risk accounts and drive expansion. My approach delivers measurable results in fast, not quarters. Ideal for companies with complex customer bases that need senior CS expertise without the 6-month hiring process.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Cheryl are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Cheryl Walsh

Customer Success Manager
Operations Manager
Sales Operations Manager
Dublin, D, IE
Digital Strategy
Consulting
Customer Relationship Management
Training
Account Management
Customer Experience
Available for hire fromNegotiable
Contracts

Projects

FeeGO UK transformation Project

Built the digital touch and low-touch motion, serving 2000+ customers, ensuring the CSMs were transformed into strategic business partners.

Work History

L

Principal Consultant

LoyaltyI help SaaS and recurring revenue businesses reduce churn and accelerate revenue growth through sprint-based retention programmes.
E

Head of Customer Success

ExpensifyAug 2023 - Apr 2025 • 1 yr 9 mos
E

Manager, Success & Marketing

ExpensifyJul 2021 - Aug 2023 • 2 yrs 2 mos
E

Manager, Customer Success

ExpensifyNov 2019 - Jul 2021 • 1 yr 9 mos
C

National Account Manager- APAC

Clonakilty Food Co.Nov 2014 - Nov 2019 • 5 yrs 1 mo
D

BDM/ Customer Service Manager

DealBoard Pty LtdOct 2011 - May 2012 • 8 mos
B

BDM & Revenue Manager

Blooms Hotel GroupJul 2010 - May 2011 • 11 mos
C

Sales Associate

CITYBOX ADVERTISING LIMITEDAug 2006 - Jul 2010 • 4 yrsManaged a large portfolio of direct sales in Dublin/Europe

Education

U

University of Adelaide

Postgraduate Degree, Psychology2022 - 2024
U

University College Dublin

Bachelor of Arts - BA, English Literature (British and Commonwealth)2002 - 2006

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.