Dana Darr

Passionate about creating intuitive and impactful user experiences, I have a background in UX/UI design and information technology. My journey began with an Associate of Arts and Sciences degree in Information Technology from Everett Community College. I further honed my skills with certifications in UX/UI Design from CareerFoundry and Anele Design. My professional experience includes roles such as Product Designer at MasterControl, where I designed UX initiatives and transformed the design library. As an Account Health Supervisor at EPA Marketing, I coached e-commerce companies' account managers and provided account-level support. I also served as a UX/UI Designer at Busy Bees Babysitting, Mydesign7, and Overstep, contributing to mobile experience rebranding and design system maintenance. My diverse experience has equipped me with the skills to strategize, design, and deliver impactful solutions across various industries.

Projects

Rebranding Local Babysitting Talent

Busy Bees is an online babysitting booking app designed to allow parents to easily schedule experienced and vetted babysitters in the Phoenix area. With recent growth, the company needed to add to its team and strategize how to grow its product.See More

Sports Betting Community Improvements

Mad Props is an app for social sports betting. You can choose a sport and view schedules, lines, odds, and prop bets to challenge your friends. Mad Props already has an Android and iOS mobile app, but they wanted to enhance the user experience to increase user growth and encourage more betting interactions. We focused on improving their social profiles, ledger, and prop cards for bets to achieve this.‍See More

Work History

Account Health Supervisor

EPA Marketing- Coached 15+ e-commerce companies' account managers by creating SOPs using Loom and Google Docs, resulting in smoother processes and a reduction of 10% in escalations to external teams. - Provided account-level support to multiple clients' businesses on Amazon's Seller Central platform, resulting in a 5% increase in client satisfaction.

Product Designer

MasterControlFull-time EmployeeSep 2023 - May 2023 • 9 mos- Designed UX initiatives, including user journeys, wireframes, and interactive prototypes which ensured consistency and usability standards across the SaaS Manufacturing Excellence platform. - Audited the current design library by cooperating with development and product teams to transform the previously disorganized design library into a highly functional and efficient system.

UX/UI Designer

Busy Bees BabysittingFreelancerJul 2023 - Mar 2024 • 9 mos- Rebranded the entire mobile experience to bring it up to current design standards, utilizing a newly updated design system in an effort to increase user retention and acquisition. - Pivoted away from rebranding to continue to meet business goals, decrease the workload on engineers, and strategize the best way to break down major problems into bite-sized solutions to streamline efficiency.

UI/UX Designer

Mydesign7Contract EmployeeJan 2023 - Sep 2023 • 9 mos- Established and maintained a living design library within Figma for multiple sports and entertainment clients, intending to improve the design to engineering handoff by at least 10%. - Revamped existing UI and UX for a mobile sports betting app on iOS and Android, resulting in a 12% increase in user engagement.

Product Designer

PliableContract EmployeeMar 2023 - May 2023 • 3 mos- Developed a data visualization dashboard within Figma with engineering and marketing for their enterprise SaaS platform, improving decision-making for users through more educated decisions and reducing errors caused by misinterpreting data by 8%.

UX Designer

OverstepContract EmployeeSep 2022 - Jan 2023 • 5 mos- Presenting usability strategies directly to future clients, convincing them of our agency's value, and increasing resources allocated across all projects by approximately 10%. - Delivered multiple MVPs through an agile end-to-end design process In the agricultural and education sectors, completing 100% of all contracts within budget.

Product Designer

Mylo, a Lockton CompanyContract EmployeeJan 2022 - Dec 2022 • 1 yr- Strategizing UX solutions for a 100+ employee insurtech company, collaborating with the product manager, developers, marketing team, and stakeholders. - Working in a cross-functional design team end-to-end to simplify insurance shopping experiences on multiple projects to improve drop-off rates that were as high as 68%. - Improving drop-off rates in the customer's insurance shopping experience by a minimum of 5% across 2 different projects - Facilitating UX research in a team of 2 designers using methods such as competitive analysis, journey mapping, and surveying.

UI Designer

PretzelContract EmployeeApr 2021 - Jan 2022 • 10 mos- Maintained a design system of 1000+ assets to create consistent, accessible UI across the mobile experience before successfully launching onto the iOS marketplace.

Sr. Selling Partner Support

AmazonFull-time EmployeeJul 2020 - Jan 2022 • 1 yr 7 mos- Achieved multiple team MVP awards for best customer handling within a single month in a team of 15 employees. - Cross-trained in 2 departments within an enterprise company to improve the customers experience and reduce my handling time by 5%.

Product Design Intern

Dug Dug StudiosInternDec 2020 - May 2021 • 6 mos- Assisted with gathering product research by gathering consumer preferences and information data. - Followed strict guidelines to create wireframes that delivered security solutions for users' private data. - Created and tested different user interface designs by creating graphic user interface elements like menus, tabs, and widgets.

Education

CareerFoundry

Certification, UX/UI Design2020 - 2021

Anele Design

UX Design2022

Everett Community College

Associate of Arts and Sciences - AAS, Information Technology2018 - 2020

Snohomish High School

High School Diploma, General Studies2006 - 2009

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