Top Talent like Jackie are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Jackie Ortega

Graphic Designer
Customer Success Manager
Project Manager
Tracy, CA, US
JIRA
Adobe Creative Cloud
IT Support
Product Support
Email Support
Retail
Hospitality
Customer Relationship Management
Technology Support
Customer Experience
Zendesk
Customer Service
Available for hire fromNegotiable
Contracts
Project Manager | Customer Experience Specialist
With an Associate's degree in Graphic Design from FIDM, I have cultivated a diverse career in project management and customer experience. Currently, I serve as a Project Manager at New Impression, where I oversee custom home remodeling projects, ensuring timely delivery and quality craftsmanship. My role involves coordinating with clients, contractors, and design teams to manage project scope and timelines. Previously, I worked as a Member Experience Associate at HoneyBook, where I resolved customer issues and collaborated with cross-functional teams to enhance customer satisfaction. At b8ta, I held multiple roles, including Assistant Manager, where I led daily operations, coached team members, and maintained product knowledge to drive sales and customer service excellence. My career is marked by a commitment to building strong client relationships and ensuring project success through effective communication and problem-solving.

Work History

N

Project Manager

New ImpressionOversee all phases of custom home remodeling projects, ensuring on-time delivery, budget adherence, and high-quality craftsmanship. Coordinate with clients, contractors, and design teams to manage project scope, timelines, and materials, while maintaining strong client relationships. Monitor site progress, address issues, and implement solutions to ensure safety, regulatory compliance, and client satisfaction throughout the remodeling process.
H

Member Experience Associate

HoneyBookJun 2022 - Sep 2023 • 1 yr 4 mosInvestigated and resolved customer issues and complaints promptly and effectively, ensuring a positive resolution and maintaining high levels of customer satisfaction. Established strong relationships with members. Collaborated with cross-functional teams, including sales, marketing, product development, and support, to ensure a cohesive and consistent customer experience across all touchpoints.
B

Assistant Manager, b8ta tester, Customer Success Associate

b8taJun 2017 - Feb 2022 • 4 yrs 9 mosAssisted in overseeing daily operations. Provided leadership and guidance to the team: Motivated and coached team members to achieve sales targets and deliver exceptional customer service. Ensured compliance with company standards and policies. Contributed to sales and profitability. Provided excellent customer service. Maintained product knowledge: Stayed informed about product features, pricing, and availability. Onboarded partners to the dashboard, offering guidance and support throughout the process. Identified and assessed customers needs to achieve satisfaction. Built sustainable relationships and trust with customer accounts through open and interactive communication.

Education

F

FIDM

Associate's degree, Graphic Design2013 - 2015

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Project Manager | Customer Experience Specialist
With an Associate's degree in Graphic Design from FIDM, I have cultivated a diverse career in project management and customer experience. Currently, I serve as a Project Manager at New Impression, where I oversee custom home remodeling projects, ensuring timely delivery and quality craftsmanship. My role involves coordinating with clients, contractors, and design teams to manage project scope and timelines. Previously, I worked as a Member Experience Associate at HoneyBook, where I resolved customer issues and collaborated with cross-functional teams to enhance customer satisfaction. At b8ta, I held multiple roles, including Assistant Manager, where I led daily operations, coached team members, and maintained product knowledge to drive sales and customer service excellence. My career is marked by a commitment to building strong client relationships and ensuring project success through effective communication and problem-solving.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Jackie are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Jackie Ortega

Graphic Designer
Customer Success Manager
Project Manager
Tracy, CA, US
JIRA
Adobe Creative Cloud
IT Support
Product Support
Email Support
Retail
Hospitality
Customer Relationship Management
Technology Support
Customer Experience
Zendesk
Customer Service
Available for hire fromNegotiable
Contracts

Work History

N

Project Manager

New ImpressionOversee all phases of custom home remodeling projects, ensuring on-time delivery, budget adherence, and high-quality craftsmanship. Coordinate with clients, contractors, and design teams to manage project scope, timelines, and materials, while maintaining strong client relationships. Monitor site progress, address issues, and implement solutions to ensure safety, regulatory compliance, and client satisfaction throughout the remodeling process.
H

Member Experience Associate

HoneyBookJun 2022 - Sep 2023 • 1 yr 4 mosInvestigated and resolved customer issues and complaints promptly and effectively, ensuring a positive resolution and maintaining high levels of customer satisfaction. Established strong relationships with members. Collaborated with cross-functional teams, including sales, marketing, product development, and support, to ensure a cohesive and consistent customer experience across all touchpoints.
B

Assistant Manager, b8ta tester, Customer Success Associate

b8taJun 2017 - Feb 2022 • 4 yrs 9 mosAssisted in overseeing daily operations. Provided leadership and guidance to the team: Motivated and coached team members to achieve sales targets and deliver exceptional customer service. Ensured compliance with company standards and policies. Contributed to sales and profitability. Provided excellent customer service. Maintained product knowledge: Stayed informed about product features, pricing, and availability. Onboarded partners to the dashboard, offering guidance and support throughout the process. Identified and assessed customers needs to achieve satisfaction. Built sustainable relationships and trust with customer accounts through open and interactive communication.

Education

F

FIDM

Associate's degree, Graphic Design2013 - 2015

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.