Jessica Lovell

Heuristic Evaluation

Design Thinking

Usability Testing

User Research

Wireframing

Prototyping

User Personas

UI/UX Design

Available for hire fromNegotiable

Contracts

From Understanding Customers to Designing for Them: Sales Pro Turned UX Designer

As a Senior Customer Success Manager with a background in sales, I’ve spent years understanding customer pain points and advocating for their needs. Now as a Product Designer, I leverage my deep empathy and problem-solving expertise to create seamless, user-centered experiences. My unique perspective bridges user needs, business goals, and collaboration, ensuring products are functional, impactful, and resonate with users.

Projects

Jessie's Portfolio

My portfolio highlights my experience and approach to Product Design, showcasing a wide range of skills, including wireframing, prototyping, and user research. It also reflects my ability to craft compelling narratives, effectively communicating design decisions and user insights.See More

Work History

Senior Customer Success Manager II - Mid Market

Muck RackFull-time EmployeeI help customers translate their goals and KPIs into streamlined workflows, improving efficiency and enabling clients to track ROI through data-driven insights. ● Enhance the customer journey by analyzing user behavior and crafting tailored recommendations, transforming insights from usage patterns into personalized solutions that address unique needs and improved user engagement. ● Recognized by leadership for success and asked to mentor new hires and guide team members needing skill development, enhancing team cohesion and setting a high standard for service excellence.

UX/Product Designer

FreelanceFreelancer- Designed intuitive, user-friendly experiences for various clients by conducting research, creating wireframes, and building interactive prototypes. - Led user research and testing efforts to identify pain points and refine designs based on real user feedback. - Collaborated with developers and product teams to align design solutions with business goals and technical constraints

Client Onboarding

Spark Hire, Inc.Oct 2020 - May 2021 • 8 mosI trained customers to effectively use Spark Hire's features, enhancing their hiring processes through video interviews, collaboration tools, and data-driven insights. ● Design intuitive, user-centered onboarding experiences that ensure smooth transitions and efficient adoption of tools, creating customized workflows and resources that align with client needs and maximize ease of use. ● Collaborate closely with Product, Sales, Customer Success, and Support to ensure a cohesive and user-aligned onboarding experience, aligning team efforts to enhance the customer journey and lay the groundwork for long-term success.

Education

DePaul University

Master of Science - MS, Human Computer Interaction2021 - 2023

Willamette University

Bachelor of Arts - BA, English Literature

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