Top Talent like John are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

John Kristoffersen

UX Designer
Available for hire fromNegotiable
Contracts
UX/UI Designer | Customer Success Expert
With a Master of Science in Elementary Education and Special Education from Touro University and a Bachelor of Arts in Graphic Design from the State University of New York at Oswego, this professional brings a diverse skill set to the table. Currently a UX/UI Designer at Bash, they lead a cross-functional agile team to enhance user engagement through meticulous design systems and competitive analysis. Previously, at Xpertalent, they collaborated on adaptive B2B/B2C talent acquisition products, ensuring accessibility and brand alignment. Their experience as a Customer Success Manager at OneTable and Thryv involved managing key accounts, driving customer retention, and optimizing software utilization. Additionally, they provided personalized support to individuals with special needs at Independent Support Services, Inc., fostering independence and community involvement.

Work History

B

UX/UI Designer

Bash- Lead a cross-functional agile team in overhauling a user-centric B2C mobile app and a web-responsive landing site for events, overseeing the implementation of a design system through Figma to incorporate UX best practices, integrate personalized event graphics, and strengthen brand identity, enhancing user engagement. - Managing the supervision of the project timeline, task assignments to team members, and timely completion to maintain the project scope, while also facilitating stakeholder management through transparent client communication, providing regular deliverable updates, and ensuring alignment with the product life cycle. - Conduct a thorough competitive analysis within the event industry to gain insights into market dynamics, aiming to discern our product's distinctive advantages and establish a clear competitive edge by understanding industry benchmarks and trends. - Develop intuitive user flows that simplify the user journey from accessing the homepage to event details and ticket purchasing, ensuring adaptability across various devices for a seamless and responsive user experience. - Develop wireframes to establish a coherent information architecture for seamless website navigation, while crafting a comprehensive design system encompassing color theory, typography, grid and spacing conventions, an image library, and UI elements to maintain brand consistency and uphold design standards. - Facilitate a seamless developer handoff with detailed annotations and measurements, ensuring an efficient transition from design to development.
X

UX/UI Designer

XpertalentApr 2023 - Aug 2023 • 5 mos- Collaborate with a cross-functional remote agile team in conceptualizing and developing adaptive B2B/B2C talent acquisition product landing site, orchestrating design system implementation, integrating personalized graphics to boost user engagement, and fortifying brand identity. - Synchronize efforts with stakeholders throughout the project lifecycle, adeptly managing expectations and integrating feedback to ensure alignment between design solutions and overarching business objectives, resulting in the delivery of a coherent and visually compelling product. - Utilize competitive research to surpass industry standards in page design, presenting vital information such as features, pricing, and client company goals in a modern, efficient, and easily digestible manner. - Champion user accessibility with a robust rationale and adherence to data-driven best practices, leveraging the authority of the Web Accessibility Initiative to secure approval for a readable body font. - Drive the ideation process from conceptualization to the evolution of low-fidelity wireframes into medium and high-fidelity frames while conducting stakeholder meetings to ensure alignment with brand guidelines and user narratives. - Engage in iterative UI enhancements, continuously refining designs based on client feedback and preferences, while empowering clients to make informed decisions regarding the visual direction and functionality of the final product. - Craft a comprehensive design system, elucidating design conventions through user-friendly tables, and meticulously document the developer handoff with precise measurements, annotations, and flows, resulting in the product being delivered a week ahead of schedule.
O

Customer Success Manager

OneTableMar 2022 - Apr 2023 • 1 yr 2 mos- Lead the implementation of innovative software practices, concurrently developing a replicable customer success plan for colleagues, while designing and delivering tailored training sessions, webinars, and workshops to ensure seamless client onboarding and goal fulfillment. - Collaborate with colleagues to cultivate and maintain a customer-centric culture, managing 20+ existing U.S.-based accounts, while also optimizing software utilization to provide actionable data and strategizing to capitalize on untapped opportunities for those clients. - Assist the VP in product demonstrations to prospective clients, showcasing expertise in product knowledge. - Drive customer retention efforts by ensuring timely renewals, resolving issues promptly, and maintaining an exceptional 90% retention rate.
T

Customer Success Manager

ThryvMar 2021 - Mar 2022 • 1 yr 1 mo- Direct a portfolio of key client accounts that amounted to a book of business of $1.4 million in Annual Recurring Revenue, while overseeing the successful adoption and utilization of Thryv solutions within client organizations. - Develop and implement targeted outreach plans, delivering value-added benefits to enhance client satisfaction, facilitate upsells, and secure renewals. - Proactively mitigate customer risks through direct engagement strategies, while cultivating robust relationships with C-suite stakeholders and key decision-makers, to help drive renewals and maintain exceptional retention rates. - Facilitate transparent communication with clients, analyzing feedback data to pinpoint product/service gaps, devise corrective measures, and accelerate improvements. - Evaluate client product usage, leveraging insights to realign strategy and allocate resources, ensuring optimal value extraction from Thryv solutions for customer success.
I

Self-directed Support Staff

Independent Support Services, Inc.Oct 2015 - Jun 2021 • 5 yrs 9 mos- Offer personalized support to individuals with special needs by providing individual independence through assistance and training in areas of self-advocacy, support building, and job coaching. - Assist individuals in participating in various tasks, providing support services and life skills, such as counseling individuals on financial budgeting and fostering responsible decision-making in managing their finances. - Promote and encourage individuals to join social groups to meet new people, and volunteer in the community, as well as assist in taking the individuals to various locations such as work and community events.

Education

T

Touro University

Master of Science - MS, Elementary Education (1-6) and Special Education2017 - 2019
S

State University of New York at Oswego

Bachelor of Arts (B.A.), Graphic Design

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
UX/UI Designer | Customer Success Expert
With a Master of Science in Elementary Education and Special Education from Touro University and a Bachelor of Arts in Graphic Design from the State University of New York at Oswego, this professional brings a diverse skill set to the table. Currently a UX/UI Designer at Bash, they lead a cross-functional agile team to enhance user engagement through meticulous design systems and competitive analysis. Previously, at Xpertalent, they collaborated on adaptive B2B/B2C talent acquisition products, ensuring accessibility and brand alignment. Their experience as a Customer Success Manager at OneTable and Thryv involved managing key accounts, driving customer retention, and optimizing software utilization. Additionally, they provided personalized support to individuals with special needs at Independent Support Services, Inc., fostering independence and community involvement.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like John are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

John Kristoffersen

UX Designer
Available for hire fromNegotiable
Contracts

Work History

B

UX/UI Designer

Bash- Lead a cross-functional agile team in overhauling a user-centric B2C mobile app and a web-responsive landing site for events, overseeing the implementation of a design system through Figma to incorporate UX best practices, integrate personalized event graphics, and strengthen brand identity, enhancing user engagement. - Managing the supervision of the project timeline, task assignments to team members, and timely completion to maintain the project scope, while also facilitating stakeholder management through transparent client communication, providing regular deliverable updates, and ensuring alignment with the product life cycle. - Conduct a thorough competitive analysis within the event industry to gain insights into market dynamics, aiming to discern our product's distinctive advantages and establish a clear competitive edge by understanding industry benchmarks and trends. - Develop intuitive user flows that simplify the user journey from accessing the homepage to event details and ticket purchasing, ensuring adaptability across various devices for a seamless and responsive user experience. - Develop wireframes to establish a coherent information architecture for seamless website navigation, while crafting a comprehensive design system encompassing color theory, typography, grid and spacing conventions, an image library, and UI elements to maintain brand consistency and uphold design standards. - Facilitate a seamless developer handoff with detailed annotations and measurements, ensuring an efficient transition from design to development.
X

UX/UI Designer

XpertalentApr 2023 - Aug 2023 • 5 mos- Collaborate with a cross-functional remote agile team in conceptualizing and developing adaptive B2B/B2C talent acquisition product landing site, orchestrating design system implementation, integrating personalized graphics to boost user engagement, and fortifying brand identity. - Synchronize efforts with stakeholders throughout the project lifecycle, adeptly managing expectations and integrating feedback to ensure alignment between design solutions and overarching business objectives, resulting in the delivery of a coherent and visually compelling product. - Utilize competitive research to surpass industry standards in page design, presenting vital information such as features, pricing, and client company goals in a modern, efficient, and easily digestible manner. - Champion user accessibility with a robust rationale and adherence to data-driven best practices, leveraging the authority of the Web Accessibility Initiative to secure approval for a readable body font. - Drive the ideation process from conceptualization to the evolution of low-fidelity wireframes into medium and high-fidelity frames while conducting stakeholder meetings to ensure alignment with brand guidelines and user narratives. - Engage in iterative UI enhancements, continuously refining designs based on client feedback and preferences, while empowering clients to make informed decisions regarding the visual direction and functionality of the final product. - Craft a comprehensive design system, elucidating design conventions through user-friendly tables, and meticulously document the developer handoff with precise measurements, annotations, and flows, resulting in the product being delivered a week ahead of schedule.
O

Customer Success Manager

OneTableMar 2022 - Apr 2023 • 1 yr 2 mos- Lead the implementation of innovative software practices, concurrently developing a replicable customer success plan for colleagues, while designing and delivering tailored training sessions, webinars, and workshops to ensure seamless client onboarding and goal fulfillment. - Collaborate with colleagues to cultivate and maintain a customer-centric culture, managing 20+ existing U.S.-based accounts, while also optimizing software utilization to provide actionable data and strategizing to capitalize on untapped opportunities for those clients. - Assist the VP in product demonstrations to prospective clients, showcasing expertise in product knowledge. - Drive customer retention efforts by ensuring timely renewals, resolving issues promptly, and maintaining an exceptional 90% retention rate.
T

Customer Success Manager

ThryvMar 2021 - Mar 2022 • 1 yr 1 mo- Direct a portfolio of key client accounts that amounted to a book of business of $1.4 million in Annual Recurring Revenue, while overseeing the successful adoption and utilization of Thryv solutions within client organizations. - Develop and implement targeted outreach plans, delivering value-added benefits to enhance client satisfaction, facilitate upsells, and secure renewals. - Proactively mitigate customer risks through direct engagement strategies, while cultivating robust relationships with C-suite stakeholders and key decision-makers, to help drive renewals and maintain exceptional retention rates. - Facilitate transparent communication with clients, analyzing feedback data to pinpoint product/service gaps, devise corrective measures, and accelerate improvements. - Evaluate client product usage, leveraging insights to realign strategy and allocate resources, ensuring optimal value extraction from Thryv solutions for customer success.
I

Self-directed Support Staff

Independent Support Services, Inc.Oct 2015 - Jun 2021 • 5 yrs 9 mos- Offer personalized support to individuals with special needs by providing individual independence through assistance and training in areas of self-advocacy, support building, and job coaching. - Assist individuals in participating in various tasks, providing support services and life skills, such as counseling individuals on financial budgeting and fostering responsible decision-making in managing their finances. - Promote and encourage individuals to join social groups to meet new people, and volunteer in the community, as well as assist in taking the individuals to various locations such as work and community events.

Education

T

Touro University

Master of Science - MS, Elementary Education (1-6) and Special Education2017 - 2019
S

State University of New York at Oswego

Bachelor of Arts (B.A.), Graphic Design

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.