Top Talent like Julia are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Julia Castor

Customer Success Manager • Data Analyst • Sales Operations Manager • Lisbon, Lisbon, PT
Data Management
Customer Experience
Salesforce
Available for hire fromNegotiable
Contracts
Versatile Professional with Diverse Industry Expertise
With a diverse background in business administration, tech, and customer relations. I have developed a unique skill set that spans multiple industries. My professional journey includes roles such as Data Integrity Lead at SheEO, where I lead data governance initiatives, and Customer Support Associate at Bluprint, achieving a 95% customer satisfaction rate. At OnDeck, I excelled as a Senior Loan Operations Analyst, recognized for my efficiency and quality in processing loan applications. My experience as a Business Class Cabin Crew with Emirates honed my communication and conflict resolution skills. This eclectic mix of experiences has equipped me with robust skills adaptable to various professional environments.

Work History

S

Data Integrity Lead

SheEOJan 2021 - Nov 2022 • 1 yr 11 mosPerformed Salesforce daily administration, configuration, and customization including managing user profiles, roles, permissions, data integrity, workflows, and process automation. Led data integrity initiatives, ensuring the accuracy and consistency of data across platforms. Collaborated with cross-functional teams to implement data governance policies. Provided user training and technical support, and documentation for Salesforce users, ensuring smooth adoption and utilization of the platform. • Managed automation platforms, payment processing as well as process documentation for all areas of responsibility.
B

Customer Support Associate

BluprintMar 2020 - Sep 2020 • 7 mosResponsible for customer interactions related to navigation, digital content, eCommerce orders and mobile app questions. Received praise from customers for providing friendly and warm assistance. Managed a high volume of live chats simultaneously, providing swift solutions for customers. Acquired proficiency in multiple systems including Zendesk, Google Apps, other external web-based apps and internal tools. Maintained an excellent 95% satisfaction rate, above team average. Successfully on-boarded during a high volume and high demand time by quickly acquiring product and systems knowledge. Managed record number of tickets and supported customers during company closure news period. Provided insight and feedback to several departments regarding improvements needed and customer requests.
O

Senior Loan Operations Analyst

OnDeckMar 2018 - Jun 2019 • 1 yr 4 mosPerformed validation of business existence through online search engine and other records. Assessed application and closing packages for missing components, ensuring follow up with sales department. Structured Loan Applications in preparation for cash flow analysis. Performed cash flow analysis to evaluate business revenue and fraud indicators. Assured compliance to all policies and procedures. Internally recognized for best ratio of volume to defects and consistently met and exceeded daily expectations. Successfully took action on managers feedback and was able to increase number of total applications processed without losing quality. Tested and assisted roll out of new fraud prevention procedure using Thomson Reuters World Check One, successfully performing 600+ checks during test period.
E

Cabin Crew

EmiratesNov 2012 - Jun 2016 • 3 yrs 8 mosPromoted to World-renowned Business Class Cabin Crew for continued demonstration of strict organizational standards. Completed over 3000 hours of international flights within Boeing and Airbus jets holding up to 600 passengers. Fulfilled customer expectations to corporate standards, while using initiative to manage unexpected situations. Consistently generated additional revenue through skilled sales techniques and expert knowledge of products. Interacted with and led team members as well as customers from over 135 destinations in the world. Developed excellent communication and conflict resolution skills through frequently dealing with cultural differences. Administered first aid to customers in distress. Directed and assisted passengers in emergency situations. Responsible for customer safety and satisfaction. Received numerous praising letters from passengers. Successfully passed rigorous annual safety and security training.
U

Learning Specialist

UPTIME Comunicação em InglêsFeb 2010 - Sep 2012 • 2 yrs 8 mosAdministered one-on-one and group English lessons to teenagers and adults. Developed curriculum for various student skill levels including lectures, reading materials, and tests. Improved students' classroom performance with focused tutoring. Trained new instructors on corporate teaching philosophy. Administered tests and completed evaluations to analyze student performance. Responsible for school events and extra-curriculum activities such as parties and out of the classroom learning opportunities.

Education

E

Estácio

Master of Business Administration (MBA), Business Administration and Management, General2014 - 2016
C

Centro de Ensino Superior de Juiz de Fora

Gastronomia, Artes Culinárias e Capacitação Gastronômica2010 - 2012

Similar Pangeans

Nadia Mohamed

Boost Your Business with Expert Email Marketing, Product Promotions & Community Management Services!
Community Management • Product Marketing • Email Marketing • 5 years of exp. • Abu Dhabi, Abu Dhabi, AE

Esther Diomi

Multifaceted customer experience specialist skilled in Data Entry, Remote Work & Quality Assurance
Customer Success • Quality Assurance • Data Analysis • 9 years of exp. • Louisville, KY, US

Grace Caraway

Human-Centered Communications Professional
Customer Success • User Research • Sales Strategy • 3 years of exp. • St. Petersburg, FL, US

Gilianne Bancosta

An enthusiastic Social Media Manager and Content Writer | Copy Writer who is committed to helping clients generate clear, concise copy for marketing.
Social Media Marketing • Operations Management • 1 years of exp. • Dubai, Dubai, AE

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Versatile Professional with Diverse Industry Expertise
With a diverse background in business administration, tech, and customer relations. I have developed a unique skill set that spans multiple industries. My professional journey includes roles such as Data Integrity Lead at SheEO, where I lead data governance initiatives, and Customer Support Associate at Bluprint, achieving a 95% customer satisfaction rate. At OnDeck, I excelled as a Senior Loan Operations Analyst, recognized for my efficiency and quality in processing loan applications. My experience as a Business Class Cabin Crew with Emirates honed my communication and conflict resolution skills. This eclectic mix of experiences has equipped me with robust skills adaptable to various professional environments.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Nadia Mohamed

Boost Your Business with Expert Email Marketing, Product Promotions & Community Management Services!
Community Management • Product Marketing • Email Marketing • 5 years of exp. • Abu Dhabi, Abu Dhabi, AE

Esther Diomi

Multifaceted customer experience specialist skilled in Data Entry, Remote Work & Quality Assurance
Customer Success • Quality Assurance • Data Analysis • 9 years of exp. • Louisville, KY, US

Grace Caraway

Human-Centered Communications Professional
Customer Success • User Research • Sales Strategy • 3 years of exp. • St. Petersburg, FL, US

Gilianne Bancosta

An enthusiastic Social Media Manager and Content Writer | Copy Writer who is committed to helping clients generate clear, concise copy for marketing.
Social Media Marketing • Operations Management • 1 years of exp. • Dubai, Dubai, AE

Top Talent like Julia are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Julia Castor

Customer Success Manager • Data Analyst • Sales Operations Manager • Lisbon, Lisbon, PT
Data Management
Customer Experience
Salesforce
Available for hire fromNegotiable
Contracts

Work History

S

Data Integrity Lead

SheEOJan 2021 - Nov 2022 • 1 yr 11 mosPerformed Salesforce daily administration, configuration, and customization including managing user profiles, roles, permissions, data integrity, workflows, and process automation. Led data integrity initiatives, ensuring the accuracy and consistency of data across platforms. Collaborated with cross-functional teams to implement data governance policies. Provided user training and technical support, and documentation for Salesforce users, ensuring smooth adoption and utilization of the platform. • Managed automation platforms, payment processing as well as process documentation for all areas of responsibility.
B

Customer Support Associate

BluprintMar 2020 - Sep 2020 • 7 mosResponsible for customer interactions related to navigation, digital content, eCommerce orders and mobile app questions. Received praise from customers for providing friendly and warm assistance. Managed a high volume of live chats simultaneously, providing swift solutions for customers. Acquired proficiency in multiple systems including Zendesk, Google Apps, other external web-based apps and internal tools. Maintained an excellent 95% satisfaction rate, above team average. Successfully on-boarded during a high volume and high demand time by quickly acquiring product and systems knowledge. Managed record number of tickets and supported customers during company closure news period. Provided insight and feedback to several departments regarding improvements needed and customer requests.
O

Senior Loan Operations Analyst

OnDeckMar 2018 - Jun 2019 • 1 yr 4 mosPerformed validation of business existence through online search engine and other records. Assessed application and closing packages for missing components, ensuring follow up with sales department. Structured Loan Applications in preparation for cash flow analysis. Performed cash flow analysis to evaluate business revenue and fraud indicators. Assured compliance to all policies and procedures. Internally recognized for best ratio of volume to defects and consistently met and exceeded daily expectations. Successfully took action on managers feedback and was able to increase number of total applications processed without losing quality. Tested and assisted roll out of new fraud prevention procedure using Thomson Reuters World Check One, successfully performing 600+ checks during test period.
E

Cabin Crew

EmiratesNov 2012 - Jun 2016 • 3 yrs 8 mosPromoted to World-renowned Business Class Cabin Crew for continued demonstration of strict organizational standards. Completed over 3000 hours of international flights within Boeing and Airbus jets holding up to 600 passengers. Fulfilled customer expectations to corporate standards, while using initiative to manage unexpected situations. Consistently generated additional revenue through skilled sales techniques and expert knowledge of products. Interacted with and led team members as well as customers from over 135 destinations in the world. Developed excellent communication and conflict resolution skills through frequently dealing with cultural differences. Administered first aid to customers in distress. Directed and assisted passengers in emergency situations. Responsible for customer safety and satisfaction. Received numerous praising letters from passengers. Successfully passed rigorous annual safety and security training.
U

Learning Specialist

UPTIME Comunicação em InglêsFeb 2010 - Sep 2012 • 2 yrs 8 mosAdministered one-on-one and group English lessons to teenagers and adults. Developed curriculum for various student skill levels including lectures, reading materials, and tests. Improved students' classroom performance with focused tutoring. Trained new instructors on corporate teaching philosophy. Administered tests and completed evaluations to analyze student performance. Responsible for school events and extra-curriculum activities such as parties and out of the classroom learning opportunities.

Education

E

Estácio

Master of Business Administration (MBA), Business Administration and Management, General2014 - 2016
C

Centro de Ensino Superior de Juiz de Fora

Gastronomia, Artes Culinárias e Capacitação Gastronômica2010 - 2012

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.