Top Talent like Katie are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Katie Miller Quinn

Customer Success Manager
Available for hire fromNegotiable
Contracts
Communications & Customer Success Leader | Crisis Management & Problem Solving Expert
I am a customer experience and communications leader with over 15 years of experience leading high-performing teams and scaling operations across professional services and SaaS environments. I specialize in transforming customer feedback into strategy, optimizing retention and renewals, and empowering teams to deliver service that strengthens trust and loyalty. My experience includes partnering with SaaS vendors to design and implement customer-facing platforms that streamline communication and improve satisfaction at scale. I am also experienced in crisis management, guiding teams and clients through high-pressure situations. My career began in the travel industry, where I developed a passion for creating exceptional customer experiences.

Work History

C

Communications + Customer Success Manager

Caravan Travel & Tours, Inc.Jan 2016 - May 2025 • 9 yrs 5 mosManaged communications and customer success strategies, enhancing client satisfaction through strategic initiatives and problem-solving skills.
C

Operations Manager

Caravan Travel & Tours, Inc.Jan 2013 - Jan 2016 • 3 yrs 1 moOversaw operations, improving efficiency and managing team performance in a dynamic travel environment.
C

Client Partnership Manager

Caravan Travel & Tours, Inc.Jan 2008 - Jan 2013 • 5 yrs 1 moDeveloped client partnerships, enhancing relationships and ensuring satisfaction with service delivery.
C

Previous Positions at Caravan Tours

Caravan Travel & Tours, Inc.Jan 2004 - Jan 2008 • 4 yrs 1 moHeld various roles contributing to the company's growth and customer satisfaction.

Education

S

Saint Mary's College

Bachelor of Arts - BA, Mass Communication/Media Studies1998 - 2002

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Communications & Customer Success Leader | Crisis Management & Problem Solving Expert
I am a customer experience and communications leader with over 15 years of experience leading high-performing teams and scaling operations across professional services and SaaS environments. I specialize in transforming customer feedback into strategy, optimizing retention and renewals, and empowering teams to deliver service that strengthens trust and loyalty. My experience includes partnering with SaaS vendors to design and implement customer-facing platforms that streamline communication and improve satisfaction at scale. I am also experienced in crisis management, guiding teams and clients through high-pressure situations. My career began in the travel industry, where I developed a passion for creating exceptional customer experiences.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Katie are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Katie Miller Quinn

Customer Success Manager
Available for hire fromNegotiable
Contracts

Work History

C

Communications + Customer Success Manager

Caravan Travel & Tours, Inc.Jan 2016 - May 2025 • 9 yrs 5 mosManaged communications and customer success strategies, enhancing client satisfaction through strategic initiatives and problem-solving skills.
C

Operations Manager

Caravan Travel & Tours, Inc.Jan 2013 - Jan 2016 • 3 yrs 1 moOversaw operations, improving efficiency and managing team performance in a dynamic travel environment.
C

Client Partnership Manager

Caravan Travel & Tours, Inc.Jan 2008 - Jan 2013 • 5 yrs 1 moDeveloped client partnerships, enhancing relationships and ensuring satisfaction with service delivery.
C

Previous Positions at Caravan Tours

Caravan Travel & Tours, Inc.Jan 2004 - Jan 2008 • 4 yrs 1 moHeld various roles contributing to the company's growth and customer satisfaction.

Education

S

Saint Mary's College

Bachelor of Arts - BA, Mass Communication/Media Studies1998 - 2002

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.