Top Talent like Lisa are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Lisa Davis

Operations Manager
Customer Success Manager
Project Manager
Chicago, IL, US
Microsoft Outlook
Webex
Instructional Design
Group Leadership
Coaching
Mentoring
Leadership
Network Planning
Notion
Task Delegation
Adaptability
Time Management
Collaboration
Management
Team Management
Interpersonal Communication
Team Building
Available for hire fromNegotiable
Contracts
Full-Time Roles
Director, Operations & Customer Experience Specializing In ► Operational Leadership | Operational Excellence | Customer Experience | Customer Advocacy
I am a Director, Operations & Customer Experience with 10+ years of leadership success driving strategic initiatives, refining operations, and delivering superior customer experiences. What I do is develop customer experience strategies, analyze feedback to identify pain points and implement solutions, and lead cross-functional teams. I am skilled in building strong relationships with stakeholders to align strategies with business objectives, while advocating for customer needs, in order to attain loyalty. The added value I bring to the table is that I am adept at streamlining processes to reduce costs. Also, I am well-versed in mentoring staff, in order to nurture a culture of excellence and continuous enhancement. »»» EXPERTISE »»» Operational Leadership Operational Excellence Customer Experience Customer Advocacy Customer Relationship Management Supplier Management Superior Customer Satisfaction Process Improvement Initiatives Data Analysis & Visualization Vendor Management

Work History

H

Associate Director | Network Engineering & Operations

HCLTechSpearhead team of 6 telecom engineers to resolve intricate last-mile provisioning challenges in liaison with diverse stakeholders, including carriers and internal Verizon teams. Oversee global team of 35 delivery managers in India and the Philippines to optimize supplier performance and validate timely service delivery through training and performance management. Cultivate partnerships with telecommunications carriers to exceed service level agreements, elevate customer satisfaction, and drive business growth. Directed supplier collaborations to reduce timelines by initiating proactive conversations with carriers concerning expediting order confirmations beyond SLA specifications, accelerating order processing by 7%. Streamlined service installation processes to boost customer satisfaction via leveraging collaborative relationships with carrier suppliers and rolling out checkout procedures, slashing installation time by 5%. Achieved delivery accelerations, shaving 3 months off a critical customer order to meet urgent business needs by associating with carriers and account teams, boosting customer satisfaction and loyalty.
V

Associate Director, Network Engineering & Operations

VerizonSep 2014 - Oct 2017 • 3 yrs 2 mosHeaded cross-functional team of 12 supervisors and approximately 200 technicians to offer proper network infrastructure installation, repair, and maintenance services across the state of California. Championed adoption of innovative practices within converged work group to standardize operations and overall organizational efficiency. Conceptualized strategic plans to achieve company objectives while optimizing workforce performance and maintaining positive union relations. Simplified field operations via strategic workforce planning, including realigning district schedules and maximizing mid-day and night shift staffing, decreasing overtime pay by 8%. Prioritized employee relations and slashed grievances by 5% through fostering open communication, addressing concerns proactively, and instituting transparent grievance resolution process. Fostered innovation and growth in the California market to establish a foundation for future projects by controlling pilot initiatives, collaborating with cross-functional teams, and promoting iterative improvement every 6 months.

Education

S

Southern Illinois University, Carbondale

Bachelors of Science, Marketing
N

Northwestern University

Foundations of Project Management

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Director, Operations & Customer Experience Specializing In ► Operational Leadership | Operational Excellence | Customer Experience | Customer Advocacy
I am a Director, Operations & Customer Experience with 10+ years of leadership success driving strategic initiatives, refining operations, and delivering superior customer experiences. What I do is develop customer experience strategies, analyze feedback to identify pain points and implement solutions, and lead cross-functional teams. I am skilled in building strong relationships with stakeholders to align strategies with business objectives, while advocating for customer needs, in order to attain loyalty. The added value I bring to the table is that I am adept at streamlining processes to reduce costs. Also, I am well-versed in mentoring staff, in order to nurture a culture of excellence and continuous enhancement. »»» EXPERTISE »»» Operational Leadership Operational Excellence Customer Experience Customer Advocacy Customer Relationship Management Supplier Management Superior Customer Satisfaction Process Improvement Initiatives Data Analysis & Visualization Vendor Management

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Lisa are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Lisa Davis

Operations Manager
Customer Success Manager
Project Manager
Chicago, IL, US
Microsoft Outlook
Webex
Instructional Design
Group Leadership
Coaching
Mentoring
Leadership
Network Planning
Notion
Task Delegation
Adaptability
Time Management
Collaboration
Management
Team Management
Interpersonal Communication
Team Building
Available for hire fromNegotiable
Contracts
Full-Time Roles

Work History

H

Associate Director | Network Engineering & Operations

HCLTechSpearhead team of 6 telecom engineers to resolve intricate last-mile provisioning challenges in liaison with diverse stakeholders, including carriers and internal Verizon teams. Oversee global team of 35 delivery managers in India and the Philippines to optimize supplier performance and validate timely service delivery through training and performance management. Cultivate partnerships with telecommunications carriers to exceed service level agreements, elevate customer satisfaction, and drive business growth. Directed supplier collaborations to reduce timelines by initiating proactive conversations with carriers concerning expediting order confirmations beyond SLA specifications, accelerating order processing by 7%. Streamlined service installation processes to boost customer satisfaction via leveraging collaborative relationships with carrier suppliers and rolling out checkout procedures, slashing installation time by 5%. Achieved delivery accelerations, shaving 3 months off a critical customer order to meet urgent business needs by associating with carriers and account teams, boosting customer satisfaction and loyalty.
V

Associate Director, Network Engineering & Operations

VerizonSep 2014 - Oct 2017 • 3 yrs 2 mosHeaded cross-functional team of 12 supervisors and approximately 200 technicians to offer proper network infrastructure installation, repair, and maintenance services across the state of California. Championed adoption of innovative practices within converged work group to standardize operations and overall organizational efficiency. Conceptualized strategic plans to achieve company objectives while optimizing workforce performance and maintaining positive union relations. Simplified field operations via strategic workforce planning, including realigning district schedules and maximizing mid-day and night shift staffing, decreasing overtime pay by 8%. Prioritized employee relations and slashed grievances by 5% through fostering open communication, addressing concerns proactively, and instituting transparent grievance resolution process. Fostered innovation and growth in the California market to establish a foundation for future projects by controlling pilot initiatives, collaborating with cross-functional teams, and promoting iterative improvement every 6 months.

Education

S

Southern Illinois University, Carbondale

Bachelors of Science, Marketing
N

Northwestern University

Foundations of Project Management

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.