Top Talent like Mackenna are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Mackenna Beckman

Customer Success Manager
Field Sales & Marketing Representative
PR and Communications Specialist
Nashville, TN, US
Interpersonal skills
SaaS
Interpersonal Skills
Relationship Building
Account Management
Collaboration
Contract Negotiation
Available for hire fromNegotiable
Customer Success / Account Management Leader | Consultative, High-Volume SaaS & Marketplace Growth
Strategic relationship manager and client advocate with over a decade of experience driving sustainable portfolio growth through a consultative approach. Expert in navigating pre- and post-sale lifecycle activities including client onboarding, product education, proactive retention strategies, and transforming passive users into high-value, paying partners. Skilled at managing high-volume accounts (400+) by independently developing localized enablement materials and delivering actionable success plans; transitioning focus from transactional sales toward Customer Success, Account Management, or Onboarding roles centered on long-term ROI and client adoption. Relocating to Nashville, TN.

Work History

T

Account Executive, WeddingWire Canada

The Knot WorldwideJun 2022 - Jun 2026 • 4 yrs 1 mo- Managed a shared territory covering Canada, driving new business acquisition through win-backs and proactively converting free-listing vendors into paid partners, by identifying business gaps and developing targeted and localized enablement materials in a resource-limited environment. - Consistently exceeded revenue and retention targets at 110%+ attainment through strategic and consultative selling, earning multiple top performer and quarterly consistency awards, with 35%+ of revenue attributed to former client winbacks. - Drove the first 10% increase in client renewal revenue in the Canadian market by stepping into dedicated account management during a team transition, successfully maintaining retention quotas for the existing advertiser base (400+ accounts), and minimizing churn through localized SOPs, a role I was selected for based on my outstanding performance. - Guided clients through the complete customer lifecycle, from needs assessment to onboarding, establishing trusted partnerships by creating independent enablement materials, including email campaigns, marketing graphics, and customized demo decks. - Maximized client lifetime value through proactive relationship management and a consultative approach, conducting regular "health checks" for free-listing vendors to assess business needs and drive high product adoption. - Maintained exceptionally high client satisfaction and internal trust by acting as a dedicated, strategic advisor and consultant for complex vendor accounts. - Acted as a strategic team mentor, developing our proficiency in software platforms and guiding us on best practices for empathetic, data-driven client engagement.
T

Client Advisor

teambuilding.comDec 2020 - May 2022 • 1 yr 6 mos- Selected, based on performance, to transition from email support to inbound sales, helping close our remote team building event packages. - Oversaw the ongoing customer relationship management for client accounts (SMB to Enterprise), that included cross-functional coordination, client communication, high client satisfaction and successful event execution. - Created branded graphics and materials for the company blog and client events. - Acted as a trusted client advisor to a large book of business, providing consultative support to address client needs, resolve escalations, and deliver a seamless customer experience.
F

Human Resources and Communications Associate

FITT Finder, Inc.- Developed and launched a company-wide culture and values framework, driving organizational alignment and employee engagement initiatives. - Wrote, edited, and disseminated press releases, a white paper, blog articles, and social media content. - Built comprehensive employee onboarding and offboarding processes with policies and procedures, establishing a foundational HR system and workflow. - Drafted and maintained HR documentation, including employee templates, action plans, and surveys, to streamline internal processes. - Managed full-cycle recruiting, including job postings across external and internal platforms, candidate coordination, and hiring workflows. - Utilized social media analytics to monitor engagement, optimize ROI, and boost overall brand performance.
A

adidas Visual Trainer

Archrival, ChicagoJan 2018 - Apr 2020 • 2 yrs 4 mos- Developed 27 field agents across 3 regions through report evaluations, online and in-person training, and field visits to their markets. - Created and implemented comprehensive onboarding material and educational resources for field agents nationally across the entire program. - Conducted market analysis through data collection, consumer insight research, and daily account reports. - Provided weekly 1:1 in-market training to 9 field agents in immediate territory. - Successfully completed 6+ adidas branded space installs in the US and internationally, ensuring the proper execution of the GTM strategy as the on-site visual lead. - Stepped in as Regional Manager for a team of 10, through digital coaching, market travel visits, team calls, performance discussions, and daily support.
A

adidas Field Agent

Archrival, ChicagoMay 2016 - Jan 2018 • 1 yr 9 mos- Drove GTM strategy in the Chicagoland region through branded retail spaces, consumer education, and employee training in covered accounts. - Successfully led informative and developmental tech clinics in the market to keep account partners up to date on brand updates and initiatives. - Demonstrated elevated visual merchandising displays to create brand desire, drive KPIs, and build awareness. - Delivered reports to the brand outlining a weekly analysis of brand awareness, competitor insights, visual merchandising, consumer needs, and account trends.

Education

A

AFCPE (Association for Financial Counseling & Planning Education)

Accredited Financial Counselor (AFC) Candidate, Accredited Financial Counselor (AFC) Candidate2027
I

Illinois State University

Bachelor of Science, Public Relations2014 - 2015
N

Novancia Business School Paris

International Marketing and Management, International Marketing and Management2015
J

Joliet Junior College

Associate's Degree, Minor in Arts2012 - 2014

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Success / Account Management Leader | Consultative, High-Volume SaaS & Marketplace Growth
Strategic relationship manager and client advocate with over a decade of experience driving sustainable portfolio growth through a consultative approach. Expert in navigating pre- and post-sale lifecycle activities including client onboarding, product education, proactive retention strategies, and transforming passive users into high-value, paying partners. Skilled at managing high-volume accounts (400+) by independently developing localized enablement materials and delivering actionable success plans; transitioning focus from transactional sales toward Customer Success, Account Management, or Onboarding roles centered on long-term ROI and client adoption. Relocating to Nashville, TN.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Mackenna are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Mackenna Beckman

Customer Success Manager
Field Sales & Marketing Representative
PR and Communications Specialist
Nashville, TN, US
Interpersonal skills
SaaS
Interpersonal Skills
Relationship Building
Account Management
Collaboration
Contract Negotiation
Available for hire fromNegotiable

Work History

T

Account Executive, WeddingWire Canada

The Knot WorldwideJun 2022 - Jun 2026 • 4 yrs 1 mo- Managed a shared territory covering Canada, driving new business acquisition through win-backs and proactively converting free-listing vendors into paid partners, by identifying business gaps and developing targeted and localized enablement materials in a resource-limited environment. - Consistently exceeded revenue and retention targets at 110%+ attainment through strategic and consultative selling, earning multiple top performer and quarterly consistency awards, with 35%+ of revenue attributed to former client winbacks. - Drove the first 10% increase in client renewal revenue in the Canadian market by stepping into dedicated account management during a team transition, successfully maintaining retention quotas for the existing advertiser base (400+ accounts), and minimizing churn through localized SOPs, a role I was selected for based on my outstanding performance. - Guided clients through the complete customer lifecycle, from needs assessment to onboarding, establishing trusted partnerships by creating independent enablement materials, including email campaigns, marketing graphics, and customized demo decks. - Maximized client lifetime value through proactive relationship management and a consultative approach, conducting regular "health checks" for free-listing vendors to assess business needs and drive high product adoption. - Maintained exceptionally high client satisfaction and internal trust by acting as a dedicated, strategic advisor and consultant for complex vendor accounts. - Acted as a strategic team mentor, developing our proficiency in software platforms and guiding us on best practices for empathetic, data-driven client engagement.
T

Client Advisor

teambuilding.comDec 2020 - May 2022 • 1 yr 6 mos- Selected, based on performance, to transition from email support to inbound sales, helping close our remote team building event packages. - Oversaw the ongoing customer relationship management for client accounts (SMB to Enterprise), that included cross-functional coordination, client communication, high client satisfaction and successful event execution. - Created branded graphics and materials for the company blog and client events. - Acted as a trusted client advisor to a large book of business, providing consultative support to address client needs, resolve escalations, and deliver a seamless customer experience.
F

Human Resources and Communications Associate

FITT Finder, Inc.- Developed and launched a company-wide culture and values framework, driving organizational alignment and employee engagement initiatives. - Wrote, edited, and disseminated press releases, a white paper, blog articles, and social media content. - Built comprehensive employee onboarding and offboarding processes with policies and procedures, establishing a foundational HR system and workflow. - Drafted and maintained HR documentation, including employee templates, action plans, and surveys, to streamline internal processes. - Managed full-cycle recruiting, including job postings across external and internal platforms, candidate coordination, and hiring workflows. - Utilized social media analytics to monitor engagement, optimize ROI, and boost overall brand performance.
A

adidas Visual Trainer

Archrival, ChicagoJan 2018 - Apr 2020 • 2 yrs 4 mos- Developed 27 field agents across 3 regions through report evaluations, online and in-person training, and field visits to their markets. - Created and implemented comprehensive onboarding material and educational resources for field agents nationally across the entire program. - Conducted market analysis through data collection, consumer insight research, and daily account reports. - Provided weekly 1:1 in-market training to 9 field agents in immediate territory. - Successfully completed 6+ adidas branded space installs in the US and internationally, ensuring the proper execution of the GTM strategy as the on-site visual lead. - Stepped in as Regional Manager for a team of 10, through digital coaching, market travel visits, team calls, performance discussions, and daily support.
A

adidas Field Agent

Archrival, ChicagoMay 2016 - Jan 2018 • 1 yr 9 mos- Drove GTM strategy in the Chicagoland region through branded retail spaces, consumer education, and employee training in covered accounts. - Successfully led informative and developmental tech clinics in the market to keep account partners up to date on brand updates and initiatives. - Demonstrated elevated visual merchandising displays to create brand desire, drive KPIs, and build awareness. - Delivered reports to the brand outlining a weekly analysis of brand awareness, competitor insights, visual merchandising, consumer needs, and account trends.

Education

A

AFCPE (Association for Financial Counseling & Planning Education)

Accredited Financial Counselor (AFC) Candidate, Accredited Financial Counselor (AFC) Candidate2027
I

Illinois State University

Bachelor of Science, Public Relations2014 - 2015
N

Novancia Business School Paris

International Marketing and Management, International Marketing and Management2015
J

Joliet Junior College

Associate's Degree, Minor in Arts2012 - 2014

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.