Top Talent like Mary Kate are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.
Recently Active

Mary Kate Ollis

Customer Success Manager • Operations Manager • Banner Elk, NC, US
Available for hire fromNegotiable
Contracts
Customer Success & Onboarding Specialist | Driving Client Retention & Employee Growth
Exceptional Customer Success Manager with 8+ years of experience fostering client relationships, optimizing workflows, and delivering tailored solutions to meet diverse needs. Adept at managing cross-functional operations, ensuring compliance, and streamlining processes to enhance customer satisfaction. Skilled in team leadership, employee development, and creating seamless onboarding experiences that drive long-term loyalty. Proven ability to align organizational objectives with customer expectations through strategic decision-making, maintaining operational excellence while delivering exceptional service at every touchpoint. Experienced in tourism development and banking sectors. Outside of my professional life, I enjoy exploring the beautiful area I live in and trying new and exciting food/beverage spots. I will also be found curled up with a good book, or expressing my creativity through junk journaling.

Work History

V

Tourism Development Authority Coordinator

Village of Sugar Mountain• Builds and nurtures relationships with media partners, successfully managing advertising campaigns that enhance community engagement and elevate the village's tourism profile, resulting in a 150% increase in online engagement. • Evaluates and advises on advertising proposals, maximizing the impact of a $550,000 advertising budget by identifying and recommending high-value opportunities to a board of five members. • Drives marketing innovation by supporting cross-functional initiatives, resulting in increased seasonal engagement and a 50% boost in tourism traffic. • Facilitates productive board and management meetings by preparing accurate minutes, ensuring timely follow-up on action items, and strengthening strategic decision-making processes. • Processes and reconciles financial records, including occupancy tax payments for short-term rental facilitators, maintaining compliance with local regulations. • Collaborates with marketing coordinators and advertising partners to develop effective strategies, contributing to a year-round tourism map that increased visitor satisfaction and local business engagement. • Resolves taxpayer and homeowner inquiries with a solution-oriented approach, demonstrating empathy and building trust to strengthen community relationships and enhance customer satisfaction. • Streamlines financial operations by overseeing property tax payment processing, reducing administrative errors and ensuring seamless transaction accuracy.
F

Personal Banker

First Community BankFeb 2017 - Oct 2020 • 3 yrs 9 mos• Conducted employee performance reviews and implemented targeted development plans, improving team efficiency and achieving a 10% boost in overall productivity. • Guided clients through the onboarding process for new accounts, ensuring a seamless experience that contributed to a 10% increase in account retention. • Scheduled and coordinated employee shifts for a team of four, ensuring smooth operations and consistent service levels to meet fluctuating customer demand. • Delivered personalized banking solutions by building strong client relationships, fostering loyalty and trust through tailored recommendations. • Processed account servicing and teller transactions with precision, ensuring seamless day-to-day operations and resolving customer inquiries effectively. • Streamlined operational workflows by managing supply orders and maintaining organized documentation to support efficient banking operations. • Proactively identified customer needs and goals, recommending personalized financial products that aligned with their unique objectives, fostering long-term relationships and driving customer satisfaction. • Ensured strict compliance with privacy guidelines and regulatory standards, safeguarding customer information and upholding trust.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Recently Active
Customer Success & Onboarding Specialist | Driving Client Retention & Employee Growth
Exceptional Customer Success Manager with 8+ years of experience fostering client relationships, optimizing workflows, and delivering tailored solutions to meet diverse needs. Adept at managing cross-functional operations, ensuring compliance, and streamlining processes to enhance customer satisfaction. Skilled in team leadership, employee development, and creating seamless onboarding experiences that drive long-term loyalty. Proven ability to align organizational objectives with customer expectations through strategic decision-making, maintaining operational excellence while delivering exceptional service at every touchpoint. Experienced in tourism development and banking sectors. Outside of my professional life, I enjoy exploring the beautiful area I live in and trying new and exciting food/beverage spots. I will also be found curled up with a good book, or expressing my creativity through junk journaling.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Mary Kate are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Mary Kate Ollis

Customer Success Manager • Operations Manager • Banner Elk, NC, US
Available for hire fromNegotiable
Contracts

Work History

V

Tourism Development Authority Coordinator

Village of Sugar Mountain• Builds and nurtures relationships with media partners, successfully managing advertising campaigns that enhance community engagement and elevate the village's tourism profile, resulting in a 150% increase in online engagement. • Evaluates and advises on advertising proposals, maximizing the impact of a $550,000 advertising budget by identifying and recommending high-value opportunities to a board of five members. • Drives marketing innovation by supporting cross-functional initiatives, resulting in increased seasonal engagement and a 50% boost in tourism traffic. • Facilitates productive board and management meetings by preparing accurate minutes, ensuring timely follow-up on action items, and strengthening strategic decision-making processes. • Processes and reconciles financial records, including occupancy tax payments for short-term rental facilitators, maintaining compliance with local regulations. • Collaborates with marketing coordinators and advertising partners to develop effective strategies, contributing to a year-round tourism map that increased visitor satisfaction and local business engagement. • Resolves taxpayer and homeowner inquiries with a solution-oriented approach, demonstrating empathy and building trust to strengthen community relationships and enhance customer satisfaction. • Streamlines financial operations by overseeing property tax payment processing, reducing administrative errors and ensuring seamless transaction accuracy.
F

Personal Banker

First Community BankFeb 2017 - Oct 2020 • 3 yrs 9 mos• Conducted employee performance reviews and implemented targeted development plans, improving team efficiency and achieving a 10% boost in overall productivity. • Guided clients through the onboarding process for new accounts, ensuring a seamless experience that contributed to a 10% increase in account retention. • Scheduled and coordinated employee shifts for a team of four, ensuring smooth operations and consistent service levels to meet fluctuating customer demand. • Delivered personalized banking solutions by building strong client relationships, fostering loyalty and trust through tailored recommendations. • Processed account servicing and teller transactions with precision, ensuring seamless day-to-day operations and resolving customer inquiries effectively. • Streamlined operational workflows by managing supply orders and maintaining organized documentation to support efficient banking operations. • Proactively identified customer needs and goals, recommending personalized financial products that aligned with their unique objectives, fostering long-term relationships and driving customer satisfaction. • Ensured strict compliance with privacy guidelines and regulatory standards, safeguarding customer information and upholding trust.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.