Top Talent like Susan are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Susan Guya

Graphic Designer • Customer Success Manager • Seattle, WA, US
Customer Service
Account Management
JIRA
Customer Relationship Management
Logo Design
UI/UX Design
Graphic Design
Marketing
Brochure Design
Design
Adobe Creative Suite
Available for hire fromNegotiable
Contracts
Full-Time Roles
Creative with passion for customer service.
Seasoned professional with 13 years of experience in customer relations and team management, seeking a Customer Success Manager role within the creative industry. Excelled as Customer Relations Manager at Dominion Dealer Solutions, enhancing customer satisfaction and upselling products. Proven track record in leadership at Starbucks, driving productivity by 15% and improving employee satisfaction by 40%.

Work History

D

Customer success manager

Dominion Dealer Solutions• Delivered comprehensive support to clients, ensuring a responsive and effective resolution of inquiries and issues. • Fostered customer satisfaction through proactive measures that anticipated and addressed client requirements. • Collaborated with cross-functional teams to understand and meet customer demands, leading to tailored product recommendations and enhanced sales opportunities.
I

Visual Merchandiser

IKEAMay 2017 - Mar 2019 • 1 yr 11 mos• Ensured display inventory levels were maintained and adjusted layouts based on stock availability. • Designed and executed interior product displays that aligned with sales goals and marketing strategies. • Revised merchandising guidelines to enhance in-store customer flow and product visibility.
A

Creative/tech support

AppleApr 2012 - Jun 2017 • 5 yrs 3 mos• Diagnosed and resolved software and hardware issues, enhancing service delivery effectiveness. • Developed and executed service strategies, translating customer feedback into tangible product improvement recommendations. • Conducted thorough reviews of technical documentation and contributed to the customization of design for process enhancement and regulatory adherence.

Education

Academy of Art University

Bachelor of Science, Graphic DesignJun 2016

Seattle Central College

Associate of Arts, MarketingJun 2018

Similar Pangeans

Milena Donahue

Client Success Manager | Customer Service Manager | Accounts Manager | CRM Management & Multichannel Customer Support, Data Analysis, Process Improvement | Professional Available for Opportunities
Operations Management • 18 years of exp. • New York, NY, US

Mary Kate Ollis

Customer Success & Onboarding Specialist | Driving Client Retention & Employee Growth
Customer Success • Operations Management • 8 years of exp. • Banner Elk, NC, US

Panayiota Breanna Goins

Customer Success Manager with Expertise in SaaS Solutions
Recruitment • Customer Success • Product Marketing • 5 years of exp. • Cocoa, FL, US

Shauwana Glasgow

Highly skilled Jill of All Trades here to help you grow your business!
Customer Success • Operations Management • 5 years of exp. • Elkridge, MD, US

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Creative with passion for customer service.
Seasoned professional with 13 years of experience in customer relations and team management, seeking a Customer Success Manager role within the creative industry. Excelled as Customer Relations Manager at Dominion Dealer Solutions, enhancing customer satisfaction and upselling products. Proven track record in leadership at Starbucks, driving productivity by 15% and improving employee satisfaction by 40%.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Milena Donahue

Client Success Manager | Customer Service Manager | Accounts Manager | CRM Management & Multichannel Customer Support, Data Analysis, Process Improvement | Professional Available for Opportunities
Operations Management • 18 years of exp. • New York, NY, US

Mary Kate Ollis

Customer Success & Onboarding Specialist | Driving Client Retention & Employee Growth
Customer Success • Operations Management • 8 years of exp. • Banner Elk, NC, US

Panayiota Breanna Goins

Customer Success Manager with Expertise in SaaS Solutions
Recruitment • Customer Success • Product Marketing • 5 years of exp. • Cocoa, FL, US

Shauwana Glasgow

Highly skilled Jill of All Trades here to help you grow your business!
Customer Success • Operations Management • 5 years of exp. • Elkridge, MD, US

Top Talent like Susan are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Susan Guya

Graphic Designer • Customer Success Manager • Seattle, WA, US
Customer Service
Account Management
JIRA
Customer Relationship Management
Logo Design
UI/UX Design
Graphic Design
Marketing
Brochure Design
Design
Adobe Creative Suite
Available for hire fromNegotiable
Contracts
Full-Time Roles

Work History

D

Customer success manager

Dominion Dealer Solutions• Delivered comprehensive support to clients, ensuring a responsive and effective resolution of inquiries and issues. • Fostered customer satisfaction through proactive measures that anticipated and addressed client requirements. • Collaborated with cross-functional teams to understand and meet customer demands, leading to tailored product recommendations and enhanced sales opportunities.
I

Visual Merchandiser

IKEAMay 2017 - Mar 2019 • 1 yr 11 mos• Ensured display inventory levels were maintained and adjusted layouts based on stock availability. • Designed and executed interior product displays that aligned with sales goals and marketing strategies. • Revised merchandising guidelines to enhance in-store customer flow and product visibility.
A

Creative/tech support

AppleApr 2012 - Jun 2017 • 5 yrs 3 mos• Diagnosed and resolved software and hardware issues, enhancing service delivery effectiveness. • Developed and executed service strategies, translating customer feedback into tangible product improvement recommendations. • Conducted thorough reviews of technical documentation and contributed to the customization of design for process enhancement and regulatory adherence.

Education

Academy of Art University

Bachelor of Science, Graphic DesignJun 2016

Seattle Central College

Associate of Arts, MarketingJun 2018

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.