Michael John Subigca

Graphic Designer

Manila, NCR, PH

Open to relocation

Retail

Consumer Relations

Customer Service

Research

Graphic Design

Available for hire fromNegotiable

Contracts

Dedicated and results-driven professional with proven success in customer service, leadership, research, and strategic planning.

Adept at managing multiple leadership roles, fostering organizational efficiency, and driving collaborative initiatives to achieve objectives. Skilled in conducting detailed research to inform decision-making and delivering exceptional service that enhances client satisfaction.

Work History

Advisor I

Concentrix Philippines, Inc.Full-time EmployeeJun 2023 - Dec 2024 • 1 yr 7 mos● Delivered exceptional service by handling high-volume inbound calls, assisting customers with inquiries about orders, resolving issues related to fulfillment, payment, and escalations, ensuring customer satisfaction ● Analyzed and addressed customer concerns effectively, providing quick and efficient solutions to improve client experiences ● Elevated to Subject Matter Expert (SME) under the PAP initiative, gaining advanced skills in guiding team members, handling complex cases, and serving as a key resource for process improvement within the support team ● Played an integral role in the support team, mentoring colleagues, sharing best practices, and contributing to a positive and productive work environment ● Demonstrated ability to manage diverse customer concerns and adapt to various situations while maintaining service standards and productivity ● Consistently recognized as a top performer, receiving multiple awards for surpassing key performance indicators (KPIs) such as customer satisfaction, resolution time, etc

Education

West Visayas State University

Bachelor's Degree, Political ScienceSep 2021 - Present

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