Top Talent like Nauris are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Nauris Paberzs

Customer Success Manager
Available for hire fromNegotiable
Contracts
Customer Experience Leader & Technology Solutions Expert | Passionate about Innovation and Continuous Improvement
A generalist who is passionate about connecting the dots, building meaningful relationships, and envisioning the future. Proven track record in Enterprise Account Management (Managed multiple Fortune 500 Accounts), Customer Success Leadership, and Technology Solutions. Experienced in various industries including aviation and chemical manufacturing.

Work History

S

Customer Success Lead

SyensqoDec 2023 - Oct 2024 • 11 mosHired and led a high-performing CSM team, driving customer satisfaction up 20% through improved onboarding, order management, and issue resolution. Streamlined SLA processes, enhancing efficiency and reducing approval times by 30%. Initiated and maintained strategic partnerships, offering additional value to customers and strengthening brand loyalty. Coordinated with sales and marketing teams to align strategies, ensuring a cohesive customer journey. Successfully led and managed cross-functional projects (PM, CX, and Data Teams).
S

Account Manager

SolvayMar 2019 - Dec 2023 • 4 yrs 10 mosManaged sales and grew 100+ SMB and 20 Large Enterprises portfolios. Built and nurtured strong customer relationships across regions, adapting solutions to business needs. Consistently exceeded individual and team KPIs - budget, product application adoption, customer satisfaction, etc. Enhanced added value and optimization through engaging with C-level executives and decision-makers. Successfully managed several business-critical projects and BCPs.
S

Operations Officer

SmartLynx Airlines LtdApr 2017 - Mar 2019 • 2 yrsImplemented cost-saving initiatives that reduced the department's operational expenses by 20%. Created an SOP describing the utilization of crew flight hours, therefore reducing overtime expenses by 15%. Conducted regular training sessions for staff on operational best practices and compliance requirements. Spearheaded new software integrations driving the efficiency of a more streamlined customer lifecycle.
A

Senior Cabin Crew Member

Air Baltic CorporationMar 2011 - Feb 2017 • 6 yrsLed crew briefings before flights to discuss specifics of the journey, aligning team efforts. Conducted pre-flight safety checks, ensuring adherence to aviation regulations for passenger safety. Trained new cabin crew members, enhancing essential skills and knowledge for their professional development. Line check Instructor on B737, F-50 and Dash Q4-800.

Education

U

University of Latvia

MBA
S

Solvay Leadership Academy

LEAD Certified
S

Solvay Leadership Academy

Supervisor Development Series

Similar Pangeans

Debbie D.

Customer Success Leader | Strategic Operations Expert
Customer Success • 2 years of exp. • New York, NY, US

Chris DePietro

Customer Success Leader | Customer Advocate | Cross-Functional Team Builder | Process Innovator
Customer Success • 22 years of exp. • New York, NY, US

Aziz Keissi

Customer Success & Support Architect | Global Ops Leader | From Start-Up to Scale-Up | Builder & Trainer of Technical Teams | AI & Automation Strategist
Customer Success • Project Management • 15 years of exp. • Victoria, BC, CA

Aljosja B.

Senior Customer Success Manager | B2B SaaS & Startups | Retention, Expansion & Long-Term Client Growth | Remote
Customer Success • Sales & Business Development • Field Sales & Marketing • 11 years of exp. • Bansko, Blagoevgrad Province, BG

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Experience Leader & Technology Solutions Expert | Passionate about Innovation and Continuous Improvement
A generalist who is passionate about connecting the dots, building meaningful relationships, and envisioning the future. Proven track record in Enterprise Account Management (Managed multiple Fortune 500 Accounts), Customer Success Leadership, and Technology Solutions. Experienced in various industries including aviation and chemical manufacturing.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Debbie D.

Customer Success Leader | Strategic Operations Expert
Customer Success • 2 years of exp. • New York, NY, US

Chris DePietro

Customer Success Leader | Customer Advocate | Cross-Functional Team Builder | Process Innovator
Customer Success • 22 years of exp. • New York, NY, US

Aziz Keissi

Customer Success & Support Architect | Global Ops Leader | From Start-Up to Scale-Up | Builder & Trainer of Technical Teams | AI & Automation Strategist
Customer Success • Project Management • 15 years of exp. • Victoria, BC, CA

Aljosja B.

Senior Customer Success Manager | B2B SaaS & Startups | Retention, Expansion & Long-Term Client Growth | Remote
Customer Success • Sales & Business Development • Field Sales & Marketing • 11 years of exp. • Bansko, Blagoevgrad Province, BG

Top Talent like Nauris are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Nauris Paberzs

Customer Success Manager
Available for hire fromNegotiable
Contracts

Work History

S

Customer Success Lead

SyensqoDec 2023 - Oct 2024 • 11 mosHired and led a high-performing CSM team, driving customer satisfaction up 20% through improved onboarding, order management, and issue resolution. Streamlined SLA processes, enhancing efficiency and reducing approval times by 30%. Initiated and maintained strategic partnerships, offering additional value to customers and strengthening brand loyalty. Coordinated with sales and marketing teams to align strategies, ensuring a cohesive customer journey. Successfully led and managed cross-functional projects (PM, CX, and Data Teams).
S

Account Manager

SolvayMar 2019 - Dec 2023 • 4 yrs 10 mosManaged sales and grew 100+ SMB and 20 Large Enterprises portfolios. Built and nurtured strong customer relationships across regions, adapting solutions to business needs. Consistently exceeded individual and team KPIs - budget, product application adoption, customer satisfaction, etc. Enhanced added value and optimization through engaging with C-level executives and decision-makers. Successfully managed several business-critical projects and BCPs.
S

Operations Officer

SmartLynx Airlines LtdApr 2017 - Mar 2019 • 2 yrsImplemented cost-saving initiatives that reduced the department's operational expenses by 20%. Created an SOP describing the utilization of crew flight hours, therefore reducing overtime expenses by 15%. Conducted regular training sessions for staff on operational best practices and compliance requirements. Spearheaded new software integrations driving the efficiency of a more streamlined customer lifecycle.
A

Senior Cabin Crew Member

Air Baltic CorporationMar 2011 - Feb 2017 • 6 yrsLed crew briefings before flights to discuss specifics of the journey, aligning team efforts. Conducted pre-flight safety checks, ensuring adherence to aviation regulations for passenger safety. Trained new cabin crew members, enhancing essential skills and knowledge for their professional development. Line check Instructor on B737, F-50 and Dash Q4-800.

Education

U

University of Latvia

MBA
S

Solvay Leadership Academy

LEAD Certified
S

Solvay Leadership Academy

Supervisor Development Series

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.