Top Talent like Oluwamodupe are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Oluwamodupe Branco

Customer Success Manager • Operations Manager • Sales & Business Development Manager • Manchester, England, GB
Email Support
Problem Solving
Process Improvement
Communication
Call Center
Zendesk
Quality Assurance
Onboarding
Office Management
Office Administration
Management Consulting
Available for hire fromNegotiable
Full-Time Roles
Contracts
Detail-oriented customer service manager, focused on unparalleled customer satisfaction" Creative problem solver.
Enthusiastic customer service professional with an extensive track record in managing and delivering exceptional client service. Including a background in administrative skills, sales, and the banking industry. Demonstrates excellent communication and relationship-building skills and can manage and motivate teams to drive results and achieve key business objectives. Experienced in the call centre, retail, and e-commerce operations, with a proven ability to develop and implement strategies to improve client satisfaction, increase sales, and reduce costs.

Work History

J

Customer Service Manager

JumiaJan 2020 - Dec 2022 • 3 yrsManaged a team of customer service representatives and led the implementation of process improvements that resulted in a 35% increase in customer satisfaction scores. • Resolved 85% of escalated cases. • Monitored key performance indicators (KPIs) and implemented strategies to improve team performance. • Collaborated with cross-functional teams to address customer issues and improve service delivery. • Delivered excellent customer service to clients, resolving issues and ensuring their satisfaction. • Conducted needs assessments and made recommendations for additional products or services to meet client needs.
F

Personal Assistant

Future Directions CICProviding a high standard of care for elderly patients, with a focus on day-to-day support, personal hygiene and well-being. Enabling maximum opportunity for independence and development. • Supporting service users in accessing a variety of recreational, educational, occupational and leisure activities according to their identified needs and wishes • Working with the team to maintain Health and Safety regulations and reporting issues and concerns to my line manager. • Maintaining confidentiality and compliance standards at all times. • Ensuring that the health needs of service users are identified and managed in accordance with their health support plans. • Administering Medications • Reporting and documenting detailed service users' activities and care actions.
J

Quality Assurance Specialist

JumiaJun 2017 - Dec 2019 • 2 yrs 7 mosCollaborated with management to pinpoint opportunities for enhancement and developed coaching strategies. • Conducted quality monitoring and evaluation of calls, emails and chats made by representatives to ensure that they were adhering to company policies, providing accurate information, and delivering satisfactory service. • Coached and mentored call centre representatives to help them improve their performance and meet quality standards. • Implemented quality improvement initiatives to revitalise performance, such as developing new training programs, and updating scripts, and macros. • Analysed and utilised data to detect patterns and potential areas for refinement and provided weekly performance reports to higher-level management.
G

Customer Service Representative

Guaranty Trust BankAug 2011 - Aug 2012 • 1 yr 1 moGuaranty Trust Holding Company PLC is a multinational financial services group, that offers retail and investment banking, pension management, asset management and payments services. • Responded promptly by answering questions and resolving complaints from customers. • Managed customers´ database accounts, performed verifications, and processed applications, orders, and requests. • Focused on account creation. Opening checking and savings accounts. • Worked with customers by handling daily cash withdrawals and deposit transactions.

Similar Pangeans

Rudisera Fobuzie Bih

Administrative Professional; Successful record of office management, issue resolution , data management and customer satisfaction. Bilingual (EN/FR)
Customer Success • Email Marketing • Operations Management • 5 years of exp. • Yaoundé, Centre Region, CM

Rahab Wanjiku

From Customer Service Excellence to Virtual Assistance Excellence: Your Multi-Talented Solution Provider
Operations Management • Customer Success • Recruitment • 7 years of exp. • Nairobi, Nairobi County, KE

Wendy Mwende

Experienced Customer Service Professional with a Passion for Resolving Challenges and Delighting Customers.
Customer Success • Project Management • Operations Management • 2 years of exp. • Nairobi, Nairobi County, KE

Rose Ochola

versatile project manager and customer success skilled in customer relationship management and E-commerce.
Customer Success • 4 years of exp. • Nairobi, Nairobi County, KE

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Detail-oriented customer service manager, focused on unparalleled customer satisfaction" Creative problem solver.
Enthusiastic customer service professional with an extensive track record in managing and delivering exceptional client service. Including a background in administrative skills, sales, and the banking industry. Demonstrates excellent communication and relationship-building skills and can manage and motivate teams to drive results and achieve key business objectives. Experienced in the call centre, retail, and e-commerce operations, with a proven ability to develop and implement strategies to improve client satisfaction, increase sales, and reduce costs.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Rudisera Fobuzie Bih

Administrative Professional; Successful record of office management, issue resolution , data management and customer satisfaction. Bilingual (EN/FR)
Customer Success • Email Marketing • Operations Management • 5 years of exp. • Yaoundé, Centre Region, CM

Rahab Wanjiku

From Customer Service Excellence to Virtual Assistance Excellence: Your Multi-Talented Solution Provider
Operations Management • Customer Success • Recruitment • 7 years of exp. • Nairobi, Nairobi County, KE

Wendy Mwende

Experienced Customer Service Professional with a Passion for Resolving Challenges and Delighting Customers.
Customer Success • Project Management • Operations Management • 2 years of exp. • Nairobi, Nairobi County, KE

Rose Ochola

versatile project manager and customer success skilled in customer relationship management and E-commerce.
Customer Success • 4 years of exp. • Nairobi, Nairobi County, KE

Top Talent like Oluwamodupe are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Oluwamodupe Branco

Customer Success Manager • Operations Manager • Sales & Business Development Manager • Manchester, England, GB
Email Support
Problem Solving
Process Improvement
Communication
Call Center
Zendesk
Quality Assurance
Onboarding
Office Management
Office Administration
Management Consulting
Available for hire fromNegotiable
Full-Time Roles
Contracts

Work History

J

Customer Service Manager

JumiaJan 2020 - Dec 2022 • 3 yrsManaged a team of customer service representatives and led the implementation of process improvements that resulted in a 35% increase in customer satisfaction scores. • Resolved 85% of escalated cases. • Monitored key performance indicators (KPIs) and implemented strategies to improve team performance. • Collaborated with cross-functional teams to address customer issues and improve service delivery. • Delivered excellent customer service to clients, resolving issues and ensuring their satisfaction. • Conducted needs assessments and made recommendations for additional products or services to meet client needs.
F

Personal Assistant

Future Directions CICProviding a high standard of care for elderly patients, with a focus on day-to-day support, personal hygiene and well-being. Enabling maximum opportunity for independence and development. • Supporting service users in accessing a variety of recreational, educational, occupational and leisure activities according to their identified needs and wishes • Working with the team to maintain Health and Safety regulations and reporting issues and concerns to my line manager. • Maintaining confidentiality and compliance standards at all times. • Ensuring that the health needs of service users are identified and managed in accordance with their health support plans. • Administering Medications • Reporting and documenting detailed service users' activities and care actions.
J

Quality Assurance Specialist

JumiaJun 2017 - Dec 2019 • 2 yrs 7 mosCollaborated with management to pinpoint opportunities for enhancement and developed coaching strategies. • Conducted quality monitoring and evaluation of calls, emails and chats made by representatives to ensure that they were adhering to company policies, providing accurate information, and delivering satisfactory service. • Coached and mentored call centre representatives to help them improve their performance and meet quality standards. • Implemented quality improvement initiatives to revitalise performance, such as developing new training programs, and updating scripts, and macros. • Analysed and utilised data to detect patterns and potential areas for refinement and provided weekly performance reports to higher-level management.
G

Customer Service Representative

Guaranty Trust BankAug 2011 - Aug 2012 • 1 yr 1 moGuaranty Trust Holding Company PLC is a multinational financial services group, that offers retail and investment banking, pension management, asset management and payments services. • Responded promptly by answering questions and resolving complaints from customers. • Managed customers´ database accounts, performed verifications, and processed applications, orders, and requests. • Focused on account creation. Opening checking and savings accounts. • Worked with customers by handling daily cash withdrawals and deposit transactions.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.