Top Talent like Samira are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Samira D.

Operations Manager
Customer Success Manager
Cape Town, WC, ZA
Notion
Organization
Process Improvement
Webhooks
Integromat
Optimization
Process Optimization
API
Zapier
Automation
Available for hire fromNegotiable
Contracts
Operational Efficiency Specialist | Process Optimisation Expert | Cross-Functional Team Leader | Client Relationship Builder | Growth Strategist
Dynamic operations professional with expertise in hospitality management, customer success, administration, and UI/UX design. Skilled at streamlining processes, managing cross-functional teams, and fostering client relationships to optimize operational efficiency and deliver impactful results. With a proven ability to adapt to fast-paced environments, I leverage my diverse skill set to align business objectives with customer needs, driving growth and operational excellence.

Work History

P

Senior Operations and Customer Success Manager

Pharma D-mandPharma D-mand, pioneering webinar service provider, delivering end-to-end campaigns, transforming webinar delivery landscape for superior ROI. - Assured registrations targeting your audience. - Comprehensive pre-webinar marketing: email, telemarketing, social, paid media. - Post-webinar white glove service: channel-optimized leads, registrant follow-up, appointment setting.
P

Customer Success Lead

Pharma D-mandJun 2024 - Jan 2025 • 8 mosOnboarded new clients and ensured successful platform adoption, maximising value. Built strong relationships and fostering long-term partnerships. Leveraged deep understanding of the pharma industry to solve client challenges.

Freelance Web Designer

O

Sales Development Representative

OutboundWorxJun 2024 - Jan 2025 • 8 mosThrived in a fast-paced environment, driving qualified leads for OutboundWorx! Executed outbound prospecting campaigns across various channels to identify and qualify leads. Conducted high-volume calls with decision-makers to understand pain points and promote OutboundWorx solutions. Leveraged social selling techniques to generate leads and build relationships with potential customers.
L

Executive Assistant

Lemar Import and ExportsApr 2015 - Mar 2024 • 9 yrs
T

PBX Operator

Tyme Global TechnologiesAug 2021 - Feb 2023 • 1 yr 7 mos
D

Customer Service Agent

delivery.comMar 2020 - Dec 2020 • 10 mosDelivery.com is an American food service provider that partners with merchants to deliver their food. The role of a customer service agent within Delivery.com is to aid customers such as: answering calls, placing orders, responding to emails, assisting in tracking orders, and so forth. This role has really helped me to improve my customer service, dealing with all kinds of customers has equipped me with fast responses to issues.
G

Front Office Receptionist

Gorgeous GeorgeJan 2020 - Aug 2020 • 8 mos
T

Cafe Server

The Creamery Ice Cream CompanyApr 2018 - Feb 2020 • 1 yr 11 mos
T

Front Office Intern

The Twelve Apostles Hotel and Spa - part of the Red Carnation Hotel CollectionJul 2018 - Sep 2018 • 3 mos

Education

U

University of South Africa/Universiteit van Suid-Afrika

Advance diploma, Business, Management, Marketing, and Related Support Services2022
I

International Hotel School

Hotel management dipolma, AHLEI in Hospitality management2017 - 2019
S

Summerhill International College

Matric, High School/Secondary Diplomas and Certificates2012 - 2016

Similar Pangeans

Salvador Cervantes

Operations Leader | Scaling Customer-Facing Teams | Helping Companies Reduce Churn & Optimize for Growth.
Operations Management • People & Culture • Chief of Staff • 14 years of exp. • Atlanta, GA, US

Debbie D.

Customer Success Leader | Strategic Operations Expert
Customer Success • 2 years of exp. • New York, NY, US

Yonela Mabi

Operations | Communications | Virtual Executive Assistant | Streamlining Efficiency with a Creative Edge
Email Marketing • PR and Comms • Operations Management • 3 years of exp. • Johannesburg, GP, ZA

Danielle Legatt

Operations Leader | CX Expert | E-Commerce Panelist | Lean Six Sigma Green Belt | Bucket List Enthusiast
Operations Management • Project Management • Customer Success • 10 years of exp. • Los Angeles, CA, US

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Operational Efficiency Specialist | Process Optimisation Expert | Cross-Functional Team Leader | Client Relationship Builder | Growth Strategist
Dynamic operations professional with expertise in hospitality management, customer success, administration, and UI/UX design. Skilled at streamlining processes, managing cross-functional teams, and fostering client relationships to optimize operational efficiency and deliver impactful results. With a proven ability to adapt to fast-paced environments, I leverage my diverse skill set to align business objectives with customer needs, driving growth and operational excellence.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Salvador Cervantes

Operations Leader | Scaling Customer-Facing Teams | Helping Companies Reduce Churn & Optimize for Growth.
Operations Management • People & Culture • Chief of Staff • 14 years of exp. • Atlanta, GA, US

Debbie D.

Customer Success Leader | Strategic Operations Expert
Customer Success • 2 years of exp. • New York, NY, US

Yonela Mabi

Operations | Communications | Virtual Executive Assistant | Streamlining Efficiency with a Creative Edge
Email Marketing • PR and Comms • Operations Management • 3 years of exp. • Johannesburg, GP, ZA

Danielle Legatt

Operations Leader | CX Expert | E-Commerce Panelist | Lean Six Sigma Green Belt | Bucket List Enthusiast
Operations Management • Project Management • Customer Success • 10 years of exp. • Los Angeles, CA, US

Top Talent like Samira are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Samira D.

Operations Manager
Customer Success Manager
Cape Town, WC, ZA
Notion
Organization
Process Improvement
Webhooks
Integromat
Optimization
Process Optimization
API
Zapier
Automation
Available for hire fromNegotiable
Contracts

Work History

P

Senior Operations and Customer Success Manager

Pharma D-mandPharma D-mand, pioneering webinar service provider, delivering end-to-end campaigns, transforming webinar delivery landscape for superior ROI. - Assured registrations targeting your audience. - Comprehensive pre-webinar marketing: email, telemarketing, social, paid media. - Post-webinar white glove service: channel-optimized leads, registrant follow-up, appointment setting.
P

Customer Success Lead

Pharma D-mandJun 2024 - Jan 2025 • 8 mosOnboarded new clients and ensured successful platform adoption, maximising value. Built strong relationships and fostering long-term partnerships. Leveraged deep understanding of the pharma industry to solve client challenges.

Freelance Web Designer

O

Sales Development Representative

OutboundWorxJun 2024 - Jan 2025 • 8 mosThrived in a fast-paced environment, driving qualified leads for OutboundWorx! Executed outbound prospecting campaigns across various channels to identify and qualify leads. Conducted high-volume calls with decision-makers to understand pain points and promote OutboundWorx solutions. Leveraged social selling techniques to generate leads and build relationships with potential customers.
L

Executive Assistant

Lemar Import and ExportsApr 2015 - Mar 2024 • 9 yrs
T

PBX Operator

Tyme Global TechnologiesAug 2021 - Feb 2023 • 1 yr 7 mos
D

Customer Service Agent

delivery.comMar 2020 - Dec 2020 • 10 mosDelivery.com is an American food service provider that partners with merchants to deliver their food. The role of a customer service agent within Delivery.com is to aid customers such as: answering calls, placing orders, responding to emails, assisting in tracking orders, and so forth. This role has really helped me to improve my customer service, dealing with all kinds of customers has equipped me with fast responses to issues.
G

Front Office Receptionist

Gorgeous GeorgeJan 2020 - Aug 2020 • 8 mos
T

Cafe Server

The Creamery Ice Cream CompanyApr 2018 - Feb 2020 • 1 yr 11 mos
T

Front Office Intern

The Twelve Apostles Hotel and Spa - part of the Red Carnation Hotel CollectionJul 2018 - Sep 2018 • 3 mos

Education

U

University of South Africa/Universiteit van Suid-Afrika

Advance diploma, Business, Management, Marketing, and Related Support Services2022
I

International Hotel School

Hotel management dipolma, AHLEI in Hospitality management2017 - 2019
S

Summerhill International College

Matric, High School/Secondary Diplomas and Certificates2012 - 2016

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.