Top Talent like Walter are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Walter Lopez

Operations Manager • Customer Success Manager • México D.F., CDMX, MX
Strategy & Business Development
Operations Management
Data Processing
Organization
Conflict Resolution
Leadership
Available for hire fromNegotiable
Full-Time Roles
Contracts
Innovative Project Manager and Customer Success Expert Driven by Results
Hi there! My name is Walter Ray Lopez Ramirez, and I'm a driven and innovative Project Manager and Customer Success expert. With a proven track record of successfully leading teams and implementing new technology solutions, I'm passionate about using data-driven analysis to optimize workflows and enhance user experiences. I'm naturally fluent in English and Spanish and have experience managing up to 180 agents, achieving superior ROI and customer satisfaction. In my free time, you can find me coaching basketball, playing card and board games, hiking, dirt biking, and camping. I'm excited to bring my skills to any team looking to drive growth and success!

Work History

E

Project Manager

EHSImplemented a new customer service booking strategy by optimizing workflows, enhancing agent training, and implementing new technology solutions. Led a team of 45 agents to improve the booking score from 67% to 96% in under 3 months, resulting in increased customer satisfaction and retention. Developed a chatbot project that helped reduce customer waiting time from 8 to 3 minutes and optimized routing by directing customers to the correct departments, resulting in increased customer satisfaction and improved ratings. Continuously monitored and evaluated the project's success using data-driven analysis and customer feedback, and made necessary adjustments to ensure continued improvement and overall success of the project. Expanded the project team from 13 to 42 agents as a direct result of implementing changes that enabled the project to grow and meet increasing demand within a 6 month period.
T

Project Manager

TATAAug 2018 - Jan 2021 • 2 yrs 6 mosWith the tech law firm Wolters Kluwer project, we created a SaaS software that increased productivity by almost 200% with a team of 25 reps resulting in a significant ROI increase for the company in a 2 month timeframe and growing the team to 80 reps. By implementing efficient project management strategies, I expanded the EarthLink project team from 35 to 180 agents within a year, achieving superior results compared to other locations, resulting in million dollar profits and the entire base project being taken on by our company. As the Customer Service Manager at JCPenney, oversaw a customer service team of 150 reps and successfully implemented a new tech support line of 50 reps, a chat line with 40 reps, and a service desk line with 25 reps within a two-year timeframe.
A

Team Lead

AT&T MexicoJan 2017 - Jul 2018 • 1 yr 7 mosManaged and controlled a team of 25 reps responsible for customer billing accounts, invoice development, systems assurance, and personal and business equipment plans, successfully transforming the team from bottom performers to top performers within 8 months, resulting in being assigned to create the leadership program. Created and led the cross-training and leadership program for AT&T Mexico as mentioned above, enabling selected individuals to develop skills in all segments of the company to become leaders in many business projects. As the Director of the Agents Committee and Events Committee at the company, successfully led and managed committee activities, company retreats and parties to achieve company goals and objectives.

Education

U

Universidad de Guadalajara

Bachelor's Degree, BusinessAug 2014 - May 2017

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Innovative Project Manager and Customer Success Expert Driven by Results
Hi there! My name is Walter Ray Lopez Ramirez, and I'm a driven and innovative Project Manager and Customer Success expert. With a proven track record of successfully leading teams and implementing new technology solutions, I'm passionate about using data-driven analysis to optimize workflows and enhance user experiences. I'm naturally fluent in English and Spanish and have experience managing up to 180 agents, achieving superior ROI and customer satisfaction. In my free time, you can find me coaching basketball, playing card and board games, hiking, dirt biking, and camping. I'm excited to bring my skills to any team looking to drive growth and success!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Walter are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Walter Lopez

Operations Manager • Customer Success Manager • México D.F., CDMX, MX
Strategy & Business Development
Operations Management
Data Processing
Organization
Conflict Resolution
Leadership
Available for hire fromNegotiable
Full-Time Roles
Contracts

Work History

E

Project Manager

EHSImplemented a new customer service booking strategy by optimizing workflows, enhancing agent training, and implementing new technology solutions. Led a team of 45 agents to improve the booking score from 67% to 96% in under 3 months, resulting in increased customer satisfaction and retention. Developed a chatbot project that helped reduce customer waiting time from 8 to 3 minutes and optimized routing by directing customers to the correct departments, resulting in increased customer satisfaction and improved ratings. Continuously monitored and evaluated the project's success using data-driven analysis and customer feedback, and made necessary adjustments to ensure continued improvement and overall success of the project. Expanded the project team from 13 to 42 agents as a direct result of implementing changes that enabled the project to grow and meet increasing demand within a 6 month period.
T

Project Manager

TATAAug 2018 - Jan 2021 • 2 yrs 6 mosWith the tech law firm Wolters Kluwer project, we created a SaaS software that increased productivity by almost 200% with a team of 25 reps resulting in a significant ROI increase for the company in a 2 month timeframe and growing the team to 80 reps. By implementing efficient project management strategies, I expanded the EarthLink project team from 35 to 180 agents within a year, achieving superior results compared to other locations, resulting in million dollar profits and the entire base project being taken on by our company. As the Customer Service Manager at JCPenney, oversaw a customer service team of 150 reps and successfully implemented a new tech support line of 50 reps, a chat line with 40 reps, and a service desk line with 25 reps within a two-year timeframe.
A

Team Lead

AT&T MexicoJan 2017 - Jul 2018 • 1 yr 7 mosManaged and controlled a team of 25 reps responsible for customer billing accounts, invoice development, systems assurance, and personal and business equipment plans, successfully transforming the team from bottom performers to top performers within 8 months, resulting in being assigned to create the leadership program. Created and led the cross-training and leadership program for AT&T Mexico as mentioned above, enabling selected individuals to develop skills in all segments of the company to become leaders in many business projects. As the Director of the Agents Committee and Events Committee at the company, successfully led and managed committee activities, company retreats and parties to achieve company goals and objectives.

Education

U

Universidad de Guadalajara

Bachelor's Degree, BusinessAug 2014 - May 2017

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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