Top Talent like Jen are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Jen Burton

Community Manager •
Available for hire fromNegotiable
Contracts
Experienced Principal Leading Customer Experience Operations
With extensive experience in customer support and community engagement, I have led operations at companies such as Jen Burton CX Operations, Digit, and StyleSeat. As Principal at Jen Burton CX Operations, I oversee customer experience operations. Previously, I directed customer support at Digit and managed customer operations at StyleSeat. My background also includes leadership roles at FANDOM and Causes (now Brigade), where I focused on community development and engagement. As a volunteer CX coach at Zendesk Startups, I provided guidance in CX strategies. My career began in product management at Slide, Inc. I am committed to enhancing customer satisfaction and support processes, and I bring a wealth of experience in building and supporting vibrant communities.

Work History

J

Principal

Jen Burton CX OperationsResponsible for leading and overseeing the operations of customer experience at Jen Burton CX Operations.
D

Director Customer Support

DigitMay 2023 - Nov 2023 • 6 mosManaged and directed customer support initiatives at Digit.
D

Head of Customer Support

DigitOct 2019 - May 2023 • 3 yrs 8 mosLed the customer support department at Digit, overseeing support operations and customer satisfaction.
Z

Volunteer CX Coach

Zendesk StartupsFeb 2021 - Dec 2022 • 1 yr 11 mosVolunteered as a customer experience coach for startups at Zendesk, providing guidance and support in CX strategies.
S

Head of Customer Operations

StyleSeatJun 2019 - Oct 2019 • 5 mosOversaw and managed customer operations at StyleSeat, ensuring efficient and effective customer service.
S

Head of Customer Support

StyleSeatAug 2018 - Jun 2019 • 10 mosManaged the customer support division at StyleSeat, focusing on enhancing customer satisfaction and support processes.
F

VP, Community

FANDOMJul 2011 - Aug 2018 • 7 yrs 2 mosHeld a leadership role in community development and engagement at FANDOM, overseeing community initiatives and growth.
C

Director of Community & Support

Causes (now Brigade)Nov 2010 - Jul 2011 • 9 mosDirected community and support activities at Causes (now Brigade), focusing on building and supporting the community.
D

Senior Community Manager

DiggApr 2008 - Nov 2010 • 2 yrs 8 mosManaged community engagement and activities at Digg, fostering a vibrant and active user community.
S

Product Manager

Slide, IncOct 2006 - Mar 2008 • 1 yr 6 mosContributed to product management activities at Slide, Inc, focusing on product development and enhancement.

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Charlie Colquhoun

Driving Growth and Brand Loyalty | Customer Experience, Journey Mapping, Voice of Customer, Customer Insights, and Experience Strategy | B2B SaaS, Digital, and Consumer Brands | Recently Relocated to the UK
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Pete Lauria

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How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Experienced Principal Leading Customer Experience Operations
With extensive experience in customer support and community engagement, I have led operations at companies such as Jen Burton CX Operations, Digit, and StyleSeat. As Principal at Jen Burton CX Operations, I oversee customer experience operations. Previously, I directed customer support at Digit and managed customer operations at StyleSeat. My background also includes leadership roles at FANDOM and Causes (now Brigade), where I focused on community development and engagement. As a volunteer CX coach at Zendesk Startups, I provided guidance in CX strategies. My career began in product management at Slide, Inc. I am committed to enhancing customer satisfaction and support processes, and I bring a wealth of experience in building and supporting vibrant communities.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Charlie Colquhoun

Driving Growth and Brand Loyalty | Customer Experience, Journey Mapping, Voice of Customer, Customer Insights, and Experience Strategy | B2B SaaS, Digital, and Consumer Brands | Recently Relocated to the UK
Creative & Brand Strategy • Customer Success • Growth Marketing Management • 14 years of exp. • GB

Pete Lauria

Customer Experience and Customer Success Expert
Customer Success • Project Management • Operations Management • 20 years of exp. • Ocean Township, NJ, US

Bogdan Nerpii

Proven track record in attracting top talent and building high-performing teams Expertise in creating seamless customer journeys
Field Sales & Marketing • Project Management • Growth Marketing Management • 3 years of exp. • Bucharest, Bucharest, RO

Stanton Brooks

I develop UX organizations to maturity using intergroup leadership principles. | Intergroup Leadership | UX Leadership | Digital Strategy | UX Architecture | UX Research | UX Design | Army Veteran
Product Management • User Research • UX Design • 20 years of exp. • St. Louis, MO, US

Top Talent like Jen are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Jen Burton

Community Manager •
Available for hire fromNegotiable
Contracts

Work History

J

Principal

Jen Burton CX OperationsResponsible for leading and overseeing the operations of customer experience at Jen Burton CX Operations.
D

Director Customer Support

DigitMay 2023 - Nov 2023 • 6 mosManaged and directed customer support initiatives at Digit.
D

Head of Customer Support

DigitOct 2019 - May 2023 • 3 yrs 8 mosLed the customer support department at Digit, overseeing support operations and customer satisfaction.
Z

Volunteer CX Coach

Zendesk StartupsFeb 2021 - Dec 2022 • 1 yr 11 mosVolunteered as a customer experience coach for startups at Zendesk, providing guidance and support in CX strategies.
S

Head of Customer Operations

StyleSeatJun 2019 - Oct 2019 • 5 mosOversaw and managed customer operations at StyleSeat, ensuring efficient and effective customer service.
S

Head of Customer Support

StyleSeatAug 2018 - Jun 2019 • 10 mosManaged the customer support division at StyleSeat, focusing on enhancing customer satisfaction and support processes.
F

VP, Community

FANDOMJul 2011 - Aug 2018 • 7 yrs 2 mosHeld a leadership role in community development and engagement at FANDOM, overseeing community initiatives and growth.
C

Director of Community & Support

Causes (now Brigade)Nov 2010 - Jul 2011 • 9 mosDirected community and support activities at Causes (now Brigade), focusing on building and supporting the community.
D

Senior Community Manager

DiggApr 2008 - Nov 2010 • 2 yrs 8 mosManaged community engagement and activities at Digg, fostering a vibrant and active user community.
S

Product Manager

Slide, IncOct 2006 - Mar 2008 • 1 yr 6 mosContributed to product management activities at Slide, Inc, focusing on product development and enhancement.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.