Top Talent like Pepe are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Pepe Terry

Customer Success Manager
Available for hire fromNegotiable
Contracts
Customer Success and Operations
With a BA Hons in Marketing from Glasgow Caledonian University and an HND in Marketing from City of Glasgow College, I have built a robust career in customer success and operations. Currently, I serve as the Customer Success and Operations Manager at February, where I led a successful rebrand and optimized internal systems. Previously, I was the Director at Pepe Terry Limited, overseeing company operations and strategic planning. My experience also includes roles such as Head of Customer Success at SkiBro, Customer Success Manager for EMEA at TINT, and Senior Account Manager at The Drum. My career is marked by a strong focus on customer satisfaction, operational efficiency, and strategic growth.

Work History

F

Customer Success and Operations Manager

FebruaryIn my short time at the business, I led a successful rebrand, set up multiple systems for efficiency, and managed internal operations. Additionally, I supported sales alongside our CEO and was primarily responsible for creating contracts, SOWs and all client management.
S

Head of Customer Success

SkiBroOct 2021 - Jul 2022 • 10 mosAs Head of Customer Success, likely responsibilities included leading the customer success team, developing customer success strategies, and ensuring customer satisfaction.
T

Customer Success Manager - EMEA

TINT (tintup.com)Jul 2019 - Oct 2021 • 2 yrs 4 mosAs a Customer Success Manager for EMEA, likely responsibilities included managing customer relationships, ensuring customer satisfaction, and supporting the sales team in the EMEA region.
T

Senior Account Manager

The DrumNov 2018 - Jul 2019 • 9 mosAs a Senior Account Manager, likely responsibilities included managing key client accounts, developing account strategies, and ensuring client satisfaction.

Education

G

Glasgow Caledonian University

BA hons Marketing, Marketing2012 - 2013
C

City of Glasgow College

HND, Marketing2011 - 2012
H

Holy Cross High School

2002 - 2008

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Success and Operations
With a BA Hons in Marketing from Glasgow Caledonian University and an HND in Marketing from City of Glasgow College, I have built a robust career in customer success and operations. Currently, I serve as the Customer Success and Operations Manager at February, where I led a successful rebrand and optimized internal systems. Previously, I was the Director at Pepe Terry Limited, overseeing company operations and strategic planning. My experience also includes roles such as Head of Customer Success at SkiBro, Customer Success Manager for EMEA at TINT, and Senior Account Manager at The Drum. My career is marked by a strong focus on customer satisfaction, operational efficiency, and strategic growth.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Pepe are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Pepe Terry

Customer Success Manager
Available for hire fromNegotiable
Contracts

Work History

F

Customer Success and Operations Manager

FebruaryIn my short time at the business, I led a successful rebrand, set up multiple systems for efficiency, and managed internal operations. Additionally, I supported sales alongside our CEO and was primarily responsible for creating contracts, SOWs and all client management.
S

Head of Customer Success

SkiBroOct 2021 - Jul 2022 • 10 mosAs Head of Customer Success, likely responsibilities included leading the customer success team, developing customer success strategies, and ensuring customer satisfaction.
T

Customer Success Manager - EMEA

TINT (tintup.com)Jul 2019 - Oct 2021 • 2 yrs 4 mosAs a Customer Success Manager for EMEA, likely responsibilities included managing customer relationships, ensuring customer satisfaction, and supporting the sales team in the EMEA region.
T

Senior Account Manager

The DrumNov 2018 - Jul 2019 • 9 mosAs a Senior Account Manager, likely responsibilities included managing key client accounts, developing account strategies, and ensuring client satisfaction.

Education

G

Glasgow Caledonian University

BA hons Marketing, Marketing2012 - 2013
C

City of Glasgow College

HND, Marketing2011 - 2012
H

Holy Cross High School

2002 - 2008

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.