Top Talent like Samuel are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Samuel Anyolo

Customer Success Manager • Tacoma, WA, US
Available for hire fromNegotiable
Contracts
Customer Support Director Apprentice @ Lawton Lighthouse, LLC | EF SET Certified
I am pursuing a Customer Support Director Apprenticeship at Lawton Lighthouse, LLC, where I am learning how to lead, coach, and motivate a team of customer service professionals, and implement best practices and strategies to enhance customer satisfaction and retention. This opportunity allows me to apply and expand my skills in customer relationship management and remote team management, which are essential for my career development. As a Customer Service Representative at Majorel, I provided information and support to new and existing customers, using advanced communication skills to control chats and target their objectives. With over a year of experience in this role, I have maintained production goals by exceeding daily, weekly, and monthly targets, and organized team meetings to plan the day. I graduated from the University of Nairobi with a Bachelor of Arts degree in International Relations, which has instilled in me a global perspective and a deep understanding of diverse cultures. I am passionate about customer service and excellence, and I constantly seek innovative solutions to meet customers' needs and exceed their expectations. I am a creative thinker, with an unwavering focus on attention to detail. What sets me apart is my ability to combine professionalism and fun, creating an enjoyable atmosphere for both colleagues and customers alike. I firmly believe that a positive work environment breeds success and fosters creativity, which ultimately leads to achieving strategic objectives. I am eager to join a vibrant organization that values innovation, embraces diversity, and encourages personal and professional growth. Together, let's embark on a journey towards success, as we work hand in hand to achieve the organization's strategic goals.

Work History

L

Customer Support

Lawton Lighthouse, LLCPlanned team trainings to enhance skills and improve performance. Supervised staff through orientation, training, support, and direction. Managed client relationships to increase retention and maximize revenue. Set performance goals and provided crucial feedback to reach milestones. Ensured adherence to established operational processes for exceptional project delivery. Primary point of contact for a portfolio of 50+ accounts, including small to medium enterprises.
M

Customer Service Representative

MajorelOct 2022 - Oct 2023 • 1 yr 1 moCommunicated product and service information to new and existing customers in a virtual environment. Managed approximately 100 virtual chats, emails, and calls. Utilized advanced communication skills to align with client objectives. Provided personalized advice and support through remote channels. Strategized to enhance customer satisfaction, resolve concerns, and build lasting client relationships. Collaborated with remote teams to improve customer service and exceed team goals.
M

Customer Service Representative

Metro by T-MobileMay 2022 - Oct 2022 • 6 mosCommunicated product information across virtual channels to new and existing customers. Facilitated seamless service delivery by managing 130 calls, chats, and emails. Promptly resolved customer complaints, driving sales. Developed and implemented strategies to enhance customer retention and increase sales. Maintained accurate call records and solutions in the remote company database. Processed improvement through analysis of customer feedback.
B

Customer Support Team Lead

Bubbly Management GroupJan 2020 - May 2022 • 2 yrs 5 mosOversaw service escalation and issue resolution, minimizing client impact and ensuring satisfaction. Effectively communicated customer needs, prioritized tasks, and maintained operational efficiency. Processed improvements through documentation, training, and execution to optimize operations. Supported clients through implementation, adoption, renewal, and contributed to long-term success and growth of over 60 accounts. Managed new client onboarding, facilitating communication and collecting relevant documentation. Promptly addressed concerns and provided accurate responses by establishing and meeting commitments.
K

Agency Services and Facilities Executive

Kava AfricaAug 2017 - May 2019 • 1 yr 10 mosUnderstood and identified call drivers to enhance customer service. Provided timely feedback to Operations team for continuous improvement. Monitored workflow measures to improve time management and productivity. Handled customer complaints and adjusted policies based on evolving needs. Managed supply inventory for all the 62 outlets. Enhanced operational efficiency through customer service and workflow optimization.

Education

U

University of Nairobi

International relations, International Relations and Affairs2015 - 2019
D

Domus Mariae High School

Higher National Diploma, KCSE2010 - 2013

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Support Director Apprentice @ Lawton Lighthouse, LLC | EF SET Certified
I am pursuing a Customer Support Director Apprenticeship at Lawton Lighthouse, LLC, where I am learning how to lead, coach, and motivate a team of customer service professionals, and implement best practices and strategies to enhance customer satisfaction and retention. This opportunity allows me to apply and expand my skills in customer relationship management and remote team management, which are essential for my career development. As a Customer Service Representative at Majorel, I provided information and support to new and existing customers, using advanced communication skills to control chats and target their objectives. With over a year of experience in this role, I have maintained production goals by exceeding daily, weekly, and monthly targets, and organized team meetings to plan the day. I graduated from the University of Nairobi with a Bachelor of Arts degree in International Relations, which has instilled in me a global perspective and a deep understanding of diverse cultures. I am passionate about customer service and excellence, and I constantly seek innovative solutions to meet customers' needs and exceed their expectations. I am a creative thinker, with an unwavering focus on attention to detail. What sets me apart is my ability to combine professionalism and fun, creating an enjoyable atmosphere for both colleagues and customers alike. I firmly believe that a positive work environment breeds success and fosters creativity, which ultimately leads to achieving strategic objectives. I am eager to join a vibrant organization that values innovation, embraces diversity, and encourages personal and professional growth. Together, let's embark on a journey towards success, as we work hand in hand to achieve the organization's strategic goals.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Samuel are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Samuel Anyolo

Customer Success Manager • Tacoma, WA, US
Available for hire fromNegotiable
Contracts

Work History

L

Customer Support

Lawton Lighthouse, LLCPlanned team trainings to enhance skills and improve performance. Supervised staff through orientation, training, support, and direction. Managed client relationships to increase retention and maximize revenue. Set performance goals and provided crucial feedback to reach milestones. Ensured adherence to established operational processes for exceptional project delivery. Primary point of contact for a portfolio of 50+ accounts, including small to medium enterprises.
M

Customer Service Representative

MajorelOct 2022 - Oct 2023 • 1 yr 1 moCommunicated product and service information to new and existing customers in a virtual environment. Managed approximately 100 virtual chats, emails, and calls. Utilized advanced communication skills to align with client objectives. Provided personalized advice and support through remote channels. Strategized to enhance customer satisfaction, resolve concerns, and build lasting client relationships. Collaborated with remote teams to improve customer service and exceed team goals.
M

Customer Service Representative

Metro by T-MobileMay 2022 - Oct 2022 • 6 mosCommunicated product information across virtual channels to new and existing customers. Facilitated seamless service delivery by managing 130 calls, chats, and emails. Promptly resolved customer complaints, driving sales. Developed and implemented strategies to enhance customer retention and increase sales. Maintained accurate call records and solutions in the remote company database. Processed improvement through analysis of customer feedback.
B

Customer Support Team Lead

Bubbly Management GroupJan 2020 - May 2022 • 2 yrs 5 mosOversaw service escalation and issue resolution, minimizing client impact and ensuring satisfaction. Effectively communicated customer needs, prioritized tasks, and maintained operational efficiency. Processed improvements through documentation, training, and execution to optimize operations. Supported clients through implementation, adoption, renewal, and contributed to long-term success and growth of over 60 accounts. Managed new client onboarding, facilitating communication and collecting relevant documentation. Promptly addressed concerns and provided accurate responses by establishing and meeting commitments.
K

Agency Services and Facilities Executive

Kava AfricaAug 2017 - May 2019 • 1 yr 10 mosUnderstood and identified call drivers to enhance customer service. Provided timely feedback to Operations team for continuous improvement. Monitored workflow measures to improve time management and productivity. Handled customer complaints and adjusted policies based on evolving needs. Managed supply inventory for all the 62 outlets. Enhanced operational efficiency through customer service and workflow optimization.

Education

U

University of Nairobi

International relations, International Relations and Affairs2015 - 2019
D

Domus Mariae High School

Higher National Diploma, KCSE2010 - 2013

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.