Samuel Anyolo
Customer Success Manager • Tacoma, WA, US
Customer Support Director Apprentice @ Lawton Lighthouse, LLC | EF SET Certified
I am pursuing a Customer Support Director Apprenticeship at Lawton Lighthouse, LLC, where I am learning how to lead, coach, and motivate a team of customer service professionals, and implement best practices and strategies to enhance customer satisfaction and retention. This opportunity allows me to apply and expand my skills in customer relationship management and remote team management, which are essential for my career development.
As a Customer Service Representative at Majorel, I provided information and support to new and existing customers, using advanced communication skills to control chats and target their objectives. With over a year of experience in this role, I have maintained production goals by exceeding daily, weekly, and monthly targets, and organized team meetings to plan the day.
I graduated from the University of Nairobi with a Bachelor of Arts degree in International Relations, which has instilled in me a global perspective and a deep understanding of diverse cultures. I am passionate about customer service and excellence, and I constantly seek innovative solutions to meet customers' needs and exceed their expectations. I am a creative thinker, with an unwavering focus on attention to detail.
What sets me apart is my ability to combine professionalism and fun, creating an enjoyable atmosphere for both colleagues and customers alike. I firmly believe that a positive work environment breeds success and fosters creativity, which ultimately leads to achieving strategic objectives. I am eager to join a vibrant organization that values innovation, embraces diversity, and encourages personal and professional growth. Together, let's embark on a journey towards success, as we work hand in hand to achieve the organization's strategic goals.
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Customer Support Director Apprentice @ Lawton Lighthouse, LLC | EF SET Certified
I am pursuing a Customer Support Director Apprenticeship at Lawton Lighthouse, LLC, where I am learning how to lead, coach, and motivate a team of customer service professionals, and implement best practices and strategies to enhance customer satisfaction and retention. This opportunity allows me to apply and expand my skills in customer relationship management and remote team management, which are essential for my career development.
As a Customer Service Representative at Majorel, I provided information and support to new and existing customers, using advanced communication skills to control chats and target their objectives. With over a year of experience in this role, I have maintained production goals by exceeding daily, weekly, and monthly targets, and organized team meetings to plan the day.
I graduated from the University of Nairobi with a Bachelor of Arts degree in International Relations, which has instilled in me a global perspective and a deep understanding of diverse cultures. I am passionate about customer service and excellence, and I constantly seek innovative solutions to meet customers' needs and exceed their expectations. I am a creative thinker, with an unwavering focus on attention to detail.
What sets me apart is my ability to combine professionalism and fun, creating an enjoyable atmosphere for both colleagues and customers alike. I firmly believe that a positive work environment breeds success and fosters creativity, which ultimately leads to achieving strategic objectives. I am eager to join a vibrant organization that values innovation, embraces diversity, and encourages personal and professional growth. Together, let's embark on a journey towards success, as we work hand in hand to achieve the organization's strategic goals.
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
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