Top Talent like Sindi are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Sindi Rivera

Customer Success Manager • Jersey City, NJ, US
Available for hire fromNegotiable
Contracts
Merchant Success Expert | Customer Advocate
With a diverse background in customer success and operations, I have honed my skills in client management, problem-solving, and team leadership. Currently, I serve as a Merchant Success professional at Kafene, where I focus on merchant support and training. Previously, I was a Customer Success Manager at Rovagnati North America, ensuring customer satisfaction through effective communication. My role as Operations Supervisor at Vision Solar LLC involved overseeing call center operations and team development. At RLS Logistics, I managed multiple client accounts, ensuring deadlines were met in a fast-paced environment. My career began at Lucca Freezer & Cold Storage, where I led a team to maintain high-quality service and client satisfaction. My experience is complemented by studies at Cumberland County College. I am committed to enhancing customer experiences and driving team success.

Work History

K

Merchant Success

KafeneMerchant support, troubleshooting, ticketing problem solving. Merchant training, payment solution. Escalation Resolution. Contract Processing. Customer Onboarding.
R

Customer Success Manager

Rovagnati North AmericaDec 2022 - May 2023 • 6 mosManaged customer relationships and ensured customer satisfaction through effective communication and problem-solving.
V

Operations Supervisor

Vision Solar LLCOct 2021 - Nov 2022 • 1 yr 2 mosProblem solving. Call center manager. Operations Supervisor. Responsible for Operations and call center training and development, along with expansion of the team. Interviewing candidates for team growth performance. Subject matter expert for topics related to the general solar process. Leading by example through working on projects alongside entry-level agents. Responsible for team task management and daily productivity. Reviewing and assigning projects to agents. Quality assurance and quality review meetings for individual team members. Working to determine areas of weakness of individual agents and the team to provide targeted training to improve team and agent performance. Handle customer escalations that are unable to be handled by an entry-level agent. Assist with queue management and workflow where needed. Support the decisions of management and assist in carrying out the processes for the team. Maintaining or assisting in improving a positive team culture.
R

Customer Support Specialist

RLS LogisticsMay 2017 - Oct 2021 • 4 yrs 6 mosManagement of multiple client accounts along with product management. Making sure deadlines were met and offering quick problem solving resolutions in a fast paced environment. Cross team collaboration, planning, decision making.
L

Customer Service Specialist

Lucca Freezer & Cold StorageJan 2013 - May 2017 • 4 yrs 5 mosOnboarding new clients, working on retention of current clients as well as overseeing and managing their accounts products and order management. Maintained constant communication with our clients to ensure their satisfaction with our products and services were to their expectations. While leading and supervising a team of 6 individuals assuring quality and success of the service being provided to our clients.

Education

C

Cumberland County College

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Merchant Success Expert | Customer Advocate
With a diverse background in customer success and operations, I have honed my skills in client management, problem-solving, and team leadership. Currently, I serve as a Merchant Success professional at Kafene, where I focus on merchant support and training. Previously, I was a Customer Success Manager at Rovagnati North America, ensuring customer satisfaction through effective communication. My role as Operations Supervisor at Vision Solar LLC involved overseeing call center operations and team development. At RLS Logistics, I managed multiple client accounts, ensuring deadlines were met in a fast-paced environment. My career began at Lucca Freezer & Cold Storage, where I led a team to maintain high-quality service and client satisfaction. My experience is complemented by studies at Cumberland County College. I am committed to enhancing customer experiences and driving team success.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Sindi are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Sindi Rivera

Customer Success Manager • Jersey City, NJ, US
Available for hire fromNegotiable
Contracts

Work History

K

Merchant Success

KafeneMerchant support, troubleshooting, ticketing problem solving. Merchant training, payment solution. Escalation Resolution. Contract Processing. Customer Onboarding.
R

Customer Success Manager

Rovagnati North AmericaDec 2022 - May 2023 • 6 mosManaged customer relationships and ensured customer satisfaction through effective communication and problem-solving.
V

Operations Supervisor

Vision Solar LLCOct 2021 - Nov 2022 • 1 yr 2 mosProblem solving. Call center manager. Operations Supervisor. Responsible for Operations and call center training and development, along with expansion of the team. Interviewing candidates for team growth performance. Subject matter expert for topics related to the general solar process. Leading by example through working on projects alongside entry-level agents. Responsible for team task management and daily productivity. Reviewing and assigning projects to agents. Quality assurance and quality review meetings for individual team members. Working to determine areas of weakness of individual agents and the team to provide targeted training to improve team and agent performance. Handle customer escalations that are unable to be handled by an entry-level agent. Assist with queue management and workflow where needed. Support the decisions of management and assist in carrying out the processes for the team. Maintaining or assisting in improving a positive team culture.
R

Customer Support Specialist

RLS LogisticsMay 2017 - Oct 2021 • 4 yrs 6 mosManagement of multiple client accounts along with product management. Making sure deadlines were met and offering quick problem solving resolutions in a fast paced environment. Cross team collaboration, planning, decision making.
L

Customer Service Specialist

Lucca Freezer & Cold StorageJan 2013 - May 2017 • 4 yrs 5 mosOnboarding new clients, working on retention of current clients as well as overseeing and managing their accounts products and order management. Maintained constant communication with our clients to ensure their satisfaction with our products and services were to their expectations. While leading and supervising a team of 6 individuals assuring quality and success of the service being provided to our clients.

Education

C

Cumberland County College

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.