Abigail Frye

Operations Manager • Content Marketing Manager • Sales & Business Development Manager • Chilhowie, VA, US

Digital Marketing

Brand Development

Growth Marketing

Prospecting

Lead Generation

Growth

Strategy & Business Development

Strategic Planning

Business Operations

Management

Business Development

B2B Marketing

Business Planning

Business Strategy

HubSpot

Outreach

Operations Management

Marketing

Sales

Available for hire fromNegotiable

Full-Time Roles

Contracts

Ready to help your business succeed!

With a background in operations, sales, and entrepreneurship, I offer a diverse skill set tailored for success. My experience includes streamlining processes, exceeding sales targets, and owning Founded Marketing, where I specialize in crafting effective strategies. I'm passionate about driving growth and achieving results, and I'm eager to leverage my expertise to contribute to your team's success. Let's connect and explore how we can collaborate for mutual growth!

Projects

KPI Curation

Provided VP of Operations with a list of applicable KPI's for their Customer Service Department by: -Observing processes. -Finding the value-added work. -Analyzing metric sweet spots. -Completing project deliverables and presenting proposal.See More

Content Marketing

Handled social media management and strategy for many companies!

Work History

Customer Success Manager

Blade HQSep 2020 - Jan 2023 • 2 yrs 5 mos-Led and managed a team of customer support and technical agents, ensuring customer satisfaction and loyalty while meeting business objectives. -Developed and executed customer service strategies to increase retention and drive growth, resulting in improved customer satisfaction scores and revenue. -Collaborated cross-functionally with product, engineering, and sales teams to address customer issues and identify opportunities for improvement. -Utilized customer data and analytics to drive insights, inform decision-making, and optimize customer success programs. -Defined and tracked key performance indicators (KPIs) for customer success, regularly reporting progress to senior leadership. -Recruited, hired, and trained customer success team members, fostering a positive and high-performing culture. -Maintained a deep understanding of the product and its features, keeping up-to-date with industry trends and market developments. -Facilitated customer training sessions and workshops to increase product adoption and usage. -Developed and implemented policies, procedures, and workflows to improve operational efficiency and quality of service. -Fostered a customer-centric mindset across the organization, promoting a culture of empathy, collaboration, and continuous improvement.

Owner/CEO

Founded MarketingNov 2023 - Present • 1 yrElevate your business with our comprehensive consulting services, specializing in marketing, sales, and management. Our seasoned experts bring a wealth of industry knowledge to the table, ensuring your organization not only navigates change successfully but emerges stronger.

Sales Development Representative

PCIJan 2024 - Present • 10 mosAt PCI, we are not just any Value Added Reseller and Managed Service Provider for Deltek products. We are your dedicated team of experts who bring additional bandwidth and unrivaled expertise to help propel your business growth.

Education

Western Governors University

Master of Science, Business AdministrationFeb 2023

Western Governors University

Bachelor of Science, Business Administration; Marketing ManagementFeb 2022

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